COMMON ERROR
CODES:
In the event that your
terminal displays
an error, refer to
these error codes
to troubleshoot your
terminal.
If the code you are
experiencing is not
shown, retry the
transaction, or if
possible, manually
enter the account
number.
If the error persists,
contact Customer
Service for support.
ERROR CODE DESCRIPTION ACTION
Bad Account # The card number being
used for the current
transaction does not pass
the LUHN check.
Retry. If error persists,
ask for another form of
payment as the card may
be fraudulent.
Batch Full The terminal has reached
batch transaction capacity.
Perform batch settlement.
Close Batch The batch is more than
90% full.
Perform batch settlement.
Empty Batch Cannot perform requested
function – batch is empty.
(no transactions)
No action.
Expired Card The card’s expiration date
has passed.
Retry. If error persists,
ask for another form of
payment. .
Invalid
Account #
The 4 digits keyed do not
match the account number
from the card’s magnetic
stripe.
Re-key the last 4 digits.
If error persists, ask for
another form of payment
as the card may be
fraudulent.
Invalid Amount The amount entered is
invalid.
Re-key the dollar amount.
Invalid Srvr ID
Invalid Clrk ID
The clerk/server number
keyed has not been logged
in.
Login the Clerk/Server
Setup.
Settl Neg Batch Terminal prompting for
conrmation to settle a
negative batch.
Press [Enter] to conrm
that the negative batch
should be settled, or
press [Cancel] and print
a report, which should
be used to verify that the
negative batch total is
correct.
Void Not
Allowed
The user tried to void an
already voided transaction
No action.
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