WiFi
• When using WiFi and the menu shows 'No WiFi adapter connected', check the USB connection to the WiFi dongle. Try to
remove the dongle and insert it again.
• When using WiFi and the State shows 'Failure', it might be that the WiFi password is incorrect. Press 'Forget network' and try to
connect again with the correct password.
Step 3. Verify VRM Portal connectivity
• Navigate to Settings → VRM online portal and check the Connection error status:
If a Connection error is shown, the CCGX is not able to contact the VRM database. The connection error will show an error code
that indicates the nature of the connectivity problem. Also, details of the error message are shown, to facilitate on site IT experts
to diagnose the problem.
• Error #150 Unexpected response text: The http/https call succeeded, but the response was incorrect. This indicates that
there is a WiFi or network login page, sometimes called a "captive portal". Such as seen in Airports, Hotels, Marinas or RV
campgrounds some times. There is no solution to make the GX device work with a WiFi network that requires such login page
and/or accepting of terms of use.
• Error #151 Unexpected HTTP Response: A connection succeeded, but the response did not indicate a successful HTTP
result code (normally 200). This might indicate that a transparent proxy is hijacking the connection. See #150 above for
examples.
• Error #152 Connection time-out: this could indicate a poor quality internet connection, or a restrictive firewall.
• Error #153 Connection error: this could indicate a routing problem. For details, check the shown error message:
• Error #153 Connection problem, and then specifically an SSL related issue, such as in below screenshot: check the date and
time setting of the Gx Device, and also the time zone. And check that your router router is not showing a special disclaimer,
login or acceptance page, like often seen in airports, hotels and other public wifi.
Color Control GX Manual
Page 69 VRM Portal
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