3. Open VictronConnect and use the Venus Log Converter feature to convert them to Excel sheets. Note that the Venus Log
Converter is not available in the iOS and Android version of VictronConnect. See Importing and converting a GX Product
Family database File for more details in the VictronConnect manual.
12.6. Remote Console on VRM - Setup
This feature allows full remote control of a GX device over the internet:
Remote Console on VRM is disabled by default. Activate it by following these steps:
1. Enableg the feature in the Settings → Remote Console menu
For details see the The Remote Console menu [36] chapter.
2. Either set a password or disable the password
3. Restart the GX device.
Now the Remote Console option will appear in the menu on the VRM Portal. Click it to open the Remote Console:
12.7. Remote Console on VRM - Troubleshooting
Follow these steps to troubleshoot Remote Console on VRM:
1. Make sure that logging to the VRM portal works, see chapter Datalogging to VRM [66] and Troubleshooting data logging [68].
Without this; Remote Console on VRM will not work.
2. After enabling the Remote Console feature, make sure to set (or disable) the password.
3. Also make sure to restart the CCGX after setting (or disabling) the password.
4. Make sure to update the CCGX to the latest firmware version. The last stability improvement for Remote Console was made
in version v2.30.
5. After the restart, check the Remote Console on VRM status shows online or a port number. In case it says offline, or port
number 0, the CCGX was unable to connect to the Remote Console server. This is normally caused by a (company) firewall,
blocking the connection. The solution is then to configure an exception rule in the firewall.
6. Verify that your web browser, on which you're using VRM, can access both of below URLs. Click both of the links to
check them. Note that seeing an Error means that all is OK. The good error is 'Error response, Error code 405, Method
Not Allowed'. If you get a timeout or another (browser) error, there may be a firewall blocking the connection. https://
vncrelay.victronenergy.com & https://vncrelay2.victronenergy.com/
Technical background
To have Remote Console on VRM working, your web browser and the GX device need to have a connection between them. This
connection is designed such that it doesn't need any special configuration or opening up of firewalls in almost all situations. The
0.1% of situations where it doesn't work out of the box are, for example, large corporate networks with special security, or long
range expensive satellite or radio supported networks, such as seen in rural areas of Africa and other remote areas.
Color Control GX Manual
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