My dongle has a VE.Direct communication problem. What should I do?
Assure that the product it is connected to is working properly.
Try to disconnect the dongle and reconnect to the same product.
Try to connect the dongle to a different product when available.
Check if VictronConnect can see the device when using a VE.Direct cable connected to a PC or android phone
Update dongle firmware
After connecting with a new VictronConnect version for the first time, it might be that the firmware of the dongle needs to be updated. Be warned that this dongle firmware update can be a bit of a
hassle: all steps need to be patiently and accurately followed.
The update might need multiple steps: repeat the process untill the dongle entry disappears from the list and the product connected to the dongle is listed instead.
There are small differences between the Android and iOS update process.
If you get stuck in any point of the update process just close and open the app again. That should reset the update process to the last completed step.
Android
Follow these instructions in this pdf (/live/_media/ve.direct:updating_ve.direct_smart_dongle_with_android_device.pdf).
iOS
1. The dongle has to be paired before starting the update.
2. After the first update step is completed go to the iPhone/iPad bluetooth settings and remove the dongle from the paired devices list. Then go back to the VictronConnect app and continue
with the second step.
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