Problems:
• Loud noise from blender
container blade area
• Container blades do not spin
• Increased vibration
• Leaking from bottom of container
Possible Actions:
a. Broken or worn drive socket. Replace (Item
#891). Instructions are included with part.
b. Check blade assembly for loose, damaged
or nicked components and replace.
c. Tighten retainer nut with the retainer nut
wrench moving clockwise until it is snug.
(See page 17.)
• Loud grinding noise from the
blender motor
Damaged motor bearings, your machine
may need to be repaired.
• Machine will not run
• Display window does
not say “Ready”
a. Double-check to make sure power
cord is firmly in power outlet.
b. Check to make sure the On/O power
switch is in the on position.
c. Turn the On/O power switch to o,
then on, to reboot the electronics.
• Machine starts then shuts o Make sure there is power to the machine.
• Display window reads
“SHUT DOWN SEE MANUAL”
Let the machine cool for an hour, restart.
• Display window reads
“MOTOR LOCKED PROGRAM
TERMINATED”
Let the machine cool for an hour, restart.
• Machine is running irregularly
• “NO PROGRAM” is displayed
when a button is pushed
• Button pressed starts wrong
program
• Machine starts by itself
• A specific program
button is defective
• Machine does not work
when first tried
• Machine works but no information
displayed on screen
• Program buttons run the blender
on the same speed
a. Turn the machine o and on again
to reset the programming.
b. Try plugging the machine into a
new outlet.
TROUBLESHOOTING
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Problems:
• Display window reads
“CORRUPT DATA”
Possible Actions:
Turn the machine o and on
again to reset the programming.
• Display window reads “THERMAL
SENSOR FAILURE”
Call Vitamix technical support.
• Machine stops in the middle
of its blend cycle and resets;
display window reads
“VITAMIX GENERAL PROGRAM”
then “READY”
a. Plug the machine into its own
power supply.
b. Make sure the machine is not running
on a long extension cord.
• If the machine has overheated:
The motor will stop and
the message “MOTOR HAS
OVERHEATED REMOVE THE
CONTAINER, THEN PRESS START,”
will scroll across the display
window, while the words
“HOT SHUTDOWN” will remain
in the display window alerting
you of the problem.
Remove the container, shut the cover
door and press the Start/Stop button
and run the machine for two minutes.
When the motor is cool, “READY”
will appear in the display window.
If you cannot fix your machine with these suggestions, technical help is available
by calling Vitamix® technical support at 800-886-5235. If you purchased your
equipment outside the U.S.A., contact your local Vitamix Distributor or telephone the
Vitamix International Division at +1.440.782.2450 or email international@vitamix.com
for a distributor in your country. For online help, visit www.vitamix.com/foodservice.
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