English
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English
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WICHTIGES DOKUMENT! BITTE MIT KAUFNACHWEIS 3 JAHRE AUFBEWAHREN !
Telefon 01805 - 117 118
Mo. - Fr. 08:00 - 20:00 Sa. 09:00 - 17:00
€ 0.14/Min. aus dem dt. Festnetz; max. € 0.42/
Min. aus den deutschen Mobilfunknetzen
tcs technical customer solutions
GmbH & Co. KG
Hansestraße 2
18182 Rostock/Bentwisch
7. Warranty
Thank you for your purchase of one of our products. We hope you will enjoy using
our high-quality product. Our strict production control ensures the high quality of
our appliances. However, in the event that you wish to submit a qualified claim,
we grant a
3 years
warranty as of the date of purchase, subject to the following conditions:
This warranty does not affect your statutory warranty claims as consumer toward
the seller of the appliance. These rights are not affected by our manufacturer‘s
warranty. The warranty granted by us is valid only for domestic use of the appliance
and is limited to the area of the Federal Republic of Germany.
The warranty term is 3 years as of the date of purchase.
It is within VIVESS discretion to fulfil the warranty by repair or replacement
of the appliance or defect component. Other claims are excluded. In case of
questions regarding VIVESS products you no longer need to take the time
to go to the seller but may call our service hotline or service centre directly.
A team of highly qualified product consultants and technicians is available
Mon. - Fri. from 08:00 a.m. to 8:00 p.m and Sat. from 09:00 a.m. to 5:00 p.m.
ATTENTION: Mailings that are not pre-paid will not be accepted!
Our service partner requires proof of purchase, either as original receipt or cash
receipt printed by the seller to perform warranty repairs. The serial number on the
appliance must also be readable. We are unable to perform warranty services free
of charge without proof of purchase. We recommend keeping the original packaging
in order to ensure safe transport of the appliance in case of a warranty claim.
Microwave_MWG11001SW_IM_DE_GB_160204.indb 45 17/5/2016 4:09 PM
English
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7. Warranty
Warranty repairs may be performed exclusively by tcs technical customer solutions
GmbH & Co. KG or contractual partners authorised by it. Repairs performed by the
customer or other shops void the warranty; a claim for cost reimbursement does
not exist.
The warranty is void or does not cover:
in case of improper use
in case of mechanical damages to the appliance from outside forces
in case of transportation damages
for wear parts
in case of operating errors and misuse
when placing the appliance in wet rooms or outdoors
in case of damages resulting from force, war, water, lightning, excess voltage,
and other reasons not within the scope of VIVESS responsibility.
in case of excessive use, in particular in case of non-domestic use
in case of disregard of the user instructions and installation errors
if the appliance does not have a technical defect
for transport and travel costs as well as costs incurred by installing and uninstalling
the appliance
The warranty does not include any subsequent liability on our part, in particular no
liability for damages to the appliance itself or incurred by the loss of the appliance
until the time of repair (e.g. travel costs, handling costs, etc.). However, this does
not limit or exclude our statutory warranty, in particular pursuant to the Product
Liability Act.
Any warranty services provided by us do not extend the warranty term of 3 years
as of the date of purchase, also not in terms of possibly exchanged components.
We wish you much joy with your new appliance and hope that your next one
will be another VIVESS product.
IMPORTANT DOCUMENT! PLEASE STORE FOR 3 YEARS WITH PROOF OF PURCHASE
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