notice.
*It is important to leave the LinkWise app running while it finishes updating the device. Try not to minimize
the app, close the app, or interrupt the update to prevent problems.
FAQ
Q1. Why did I fail to add my Smart Lock to the LinkWise App?
1. If the app prompts “Couldn’t find the accessory” after you scanning the setup code:
(1) Make sure your accessory is powered on and nearby.
(2) Make sure you Bluetooth has been opened.
2. Make sure the setup code is entered correctly. Select the accessory shown on screen, then scan the
setup code (XXX-XX-XXX) which can be found on the interior assembly, instruction manual or inner
packaging.
3. If the app prompts “Couldn’t add VOCOlinc- XXX-XXXXXX” after you scanning the setup code:
(1) Close the app
(2) Reboot the phone
(3) Restore the Smart Lock to factory settings
(4) Add the accessory again
4. If the app prompts “The setup code is incorrect”, please
(1) Double check whether the setup code input is right or not; or try manually entering the setup code.
The setup code can be found on the interior assembly, instruction manual or inner packaging.
(2) If the last 6 characters of the identification code is not consistent with the last 6 characters of MAC
located in the battery case of your Smart Lock, please report this issue by sending a message to
support@VOCOlinc.com
along with the last 6 characters of the identification code.
Q2. How can I recover connection of the device?
1. Power on/off the Smart Lock.
2. Keep the iPhone/iPad close to the Smart Lock
If you have more questions, please feel free to contact us: support@vocolinc.com.
System Requirement:
- Mobile device running iOS10.3+
- Support Bluetooth v4.2
To Next Page
Loading...
