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Vodafone R215 - 3.1 Support Overview and Tips

Vodafone R215
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Advanced Configuration Guide
Vodafone Mobile Wi-Fi – R215
Vodafone R215 August 2013
Version 0.1
41
3.1 Overview
The following tips will help solve many common problems encountered while using the Vodafone
Mobile Wi-Fi.
y Ensure that the Vodafone network coverage extends to your current location. You may
check on the device’s screen or via the web UI to ensure the device is registered to a
network, e.g. it mentions your network operator such as “Vodafone UK”. If your device is
showing searching for network then try positioning in an alternative location, e.g. closer
to the window, higher up in a building etc. If you device is continually showing
connecting then ensure the account type selected in the drop down box of the account
section is correct.
y The SSID password is case-sensitive. If you entered it manually then ensure it is exactly
the same as it appears on the device label (or it is the same as the one you may have
changed it to). If you have a problem with Wi-Fi access, connect to the device using the
USB cable to create a LAN connection in order to analyse the status of the device in the
Troubleshooting Screen in Help.
y Make sure you are using the Vodafone Mobile Wi-Fi device in the correct geographic
region for your SIM.
y Check the Diagnostics Screen in the Help menu bar (see section 3.2) for device status
information.
When properly installed, the Vodafone Mobile Wi-Fi is a highly reliable product. Most problems are
caused by one of these issues:
y System resources required by the Vodafone Mobile Wi-Fi are being used by other
devices.
y Network coverage is unavailable due to coverage area, a network problem or an account
problem.
The following two items are referenced frequently in the solutions that follow. Please make note of
their differences.
Open the Vodafone Mobile Wi-Fi configuration screen.
1. Type http://VodafoneMobile.WiFi or http://192.168.0.1 in your browser address bar and
press Enter. If you have previously connected to the device using the Micro USB cable from
your PC you can click on the short cut icon
on your desktop.
2. The “Vodafone Mobile Wi-Fi configuration screen” opens and gives basic status information
Login to the Vodafone Mobile Wi-Fi.
1. Type http://VodafoneMobile.WiFi or http://192.168.0.1 in your browser address bar and
press Enter. If you have previously connected to the device using the Micro USB cable from
your PC you can click on the short cut icon
on your desktop.
2. Type the administrative password (default is “admin”) into the login window and click Login.
Note: If you have an enterprise version of this device the password will be different – please
check with your own company IT administrators who will hold your secure password for
logging in.
3. The “Home” page opens and gives you access to the menus and enables you to make
changes.