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VOTI XR3D-6 - User Manual

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Confidential and Proprietary Notice
©2011 VOTI Inc. Any reproduction, translation or adaptation of this manual, in whole or in part, is prohibited in any form without
the prior written permission of VOTI Inc.
* VOTI reserves the right to amend these specifications without notice.
O
XR3D-6 Scanner
Maintenance & Troubleshooting
EM-XR3D-6-001-EN.D
Prepared by:
VOTI Inc.
7800 Trans-Canada Highway
Pointe Claire, Quebec, H9R 1C6
Canada

Table of Contents

Questions and Answers

  • J
    Jenna MosleyAug 18, 2025
    What to do if the VOTI Scanner shows 'Archive directory not found' and disk is almost full?
    • J
      Jasmine Scott DVMAug 18, 2025
      This alert appears because of the administrator settings in the Archive Management tab. The disk is almost full, prompting either to overwrite files or create a backup. You can either overwrite the archive, which means overwriting the oldest files, or create a backup. To create a backup, each time the software starts, a message appears until the data has been moved to an external device. To copy files to an external archive device, follow the prompts: open a File transfer box, insert an external storage device, and press OK.
  • B
    brian32Aug 20, 2025
    Why does the VOTI XR3D-6 show 'Open failed, disable other function'?
    • C
      Christopher AdamsAug 20, 2025
      This error indicates a problem with the detector connection to the CU board. If the CU Board is broken, the software will not start. If only one detector is broken, the scan will show a blank line, indicating a void in the scan. As a solution, check the RJ45 cable between the detector and the CU Board on the detectors. Check the lights on the CU board that is part of the Detector board. Check the RJ45 port on the Computer to see if there is activity (the light will flash). Check on the windows application network connection symbol to look for a connection. Use VOTI’s Diagnostic Tool to verify the connectivity with the detectors via the CU board (Level 2).
  • C
    Christopher BurtonAug 22, 2025
    What to do if print function fails on VOTI XR3D-6 Scanner with 'impossible to open the report file' error?
    • W
      Wendy LeAug 22, 2025
      This error means that the external device does not have sufficient memory for the save function. To resolve this, place the USB into the USB slot and select Print Screen on the keyboard. Selecting print sends the information on the current scan to a storage device plugged into the USB port. Ensure there is sufficient space on the USB key.
  • M
    millerrobertAug 25, 2025
    What should I do if the VOTI Scanner alerts that the external storage device doesn't have enough space for backup?
    • C
      Carrie GreeneAug 26, 2025
      This alert appears because the external storage device is full. Insert a device with more memory and press OK to continue.
  • L
    linaustinAug 27, 2025
    How to troubleshoot if the X-Ray on my VOTI Scanner will not start?
    • H
      hardintimothyAug 28, 2025
      This could be due to a hardware problem with connections or switches, indicating a communication error between the DIO and the 12VDC components. Check connections and interlocks (Level 2). Check the RS232 or the 12VDC cables between the Power Control Unit/DIO and the X-Ray Source.
  • H
    hamiltonanthonyAug 30, 2025
    What to do when VOTI Scanner displays 'Out of memory' error?
    • G
      gilbertpenaAug 30, 2025
      The 'Out of memory' error appears because the video memory is full. As a solution, restart the computer. Alternatively, restore the software (Level 3).
  • J
    Justin MorenoSep 1, 2025
    What to do if my VOTI XR3D-6 Scanner is 'Failed to create the directDraw object'?
    • D
      Donna FullerSep 2, 2025
      This error indicates a failure with the system libraries, specifically, a failure to create the off-screen surface, back buffer surface, or primary surface, or a failure to enumerate DirectDraw devices. To solve this, restart the computer. You can also restore the software (Level 3).
  • P
    Phyllis RiveraSep 4, 2025
    What to do if VOTI XR3D-6 Scanner says 'No video capture device was detected'?
    • X
      xandersonSep 4, 2025
      This issue is due to a Camera USB problem. Check the Camera connections (Level 2).
  • Y
    yboydSep 7, 2025
    What causes 'Impossible to capture the video' error on VOTI XR3D-6 Scanner?
    • A
      Andrea GonzalezSep 7, 2025
      This error is caused by a faulty camera. To solve this, test the Camera using the camera’s testing software (Level 2).
  • J
    jacobharperSep 9, 2025
    What causes 'Image Display error' on VOTI XR3D-6?
    • J
      Jessica EvansSep 10, 2025
      This is a software error. Repeat the scan to see if the error can be reproduced. A software update may be required (Level 3).

Summary

Introduction to the XR3 D-6 Scanner

Hardware Overview

Overview of the XR3D's major hardware components and their functions.

Software Overview

Description of the BioSans operator interface, its functionalities, and features.

Operation Workflow

Flowcharts detailing technician, operator, and supervisor workflows with the XR3D.

Safety Information

Guidance on training, radiation protection, and compliance with safety standards.

Glossary

Definitions of acronyms and technical terms used throughout the manual.

Unpacking and Set Up Procedures

Set 110;240 Power

Procedure for setting the correct power requirements for the XR3D unit.

Install the Monitor

Step-by-step instructions for installing the touch screen monitor assembly.

Level the Scanner

Instructions for adjusting the stabilizing feet to ensure the unit is level.

System Verification

Steps to confirm the XR3D unit functions as expected before operation.

Power Up

Detailed steps for powering on the XR3D scanner and its components.

Run a Test Scan

Procedure for performing a test scan to verify XR3D functionality and image quality.

Updating Software

Instructions for installing software updates provided by the System Administrator.

Preventive Maintenance Procedures

Cleaning

Guidelines for dusting and cleaning the XR3D, including sensors and camera.

Check for Digital Inputs Outputs using DIOX

Procedure for verifying power to inputs/outputs using the DIOX application.

Control Box Access - Technician

Steps for a technician to access the control box for diagnostics and configuration.

Performance Verification Test

Tests using ASTM tool to verify image quality, penetration, and differentiation.

Test 1 - Wire Display

Test to record wire gauge visibility, assessing wire resolution on the monitor.

Test 2 - Useful Penetration

Test to determine the smallest wire gauge visible through aluminum.

Test 3 - Resolution

Test to verify spatial resolution by distinguishing wires in vertical and horizontal groups.

Test 4 - Simple Penetration

Test to check visibility of lead numbers through a steel block using the VHDE feature.

Test 5 - Thin Organic Imaging

Test to differentiate organic layers based on thickness, checking sample appearance.

Test 6 - IQI Sensitivity

Test to check IQI sensitivity by seeing holes in steel or plastic steps.

Test 7 - Organic;Inorganic Differentiation

Test to differentiate steel and plastic samples by shade or color.

Test 8 - Organic Differentiation

Test to identify metal under organic material by shade or color.

Test 9 - Useful Organic Differentiation

Test to identify the number of visible squares through steel as distinct shade/color.

Save Test Results

Procedure to save ASTM scan information to a USB key for record-keeping.

Sample ASTM Log Sheet

Information to include in reports, such as sensitivity and X-ray voltage/current settings.

Seasoning the X-ray Generator Tube

Procedure to season the X-ray generator tube after periods of inactivity.

X-ray System Test

Procedure to test X-ray leakage levels against safety standards.

Calibration Test Procedure

Procedure to calibrate the XR3D using step wedges for atomic number verification.

Re-Calibrate the XR3 D

Steps to redo calibration and update XData files if calibration differs by more than 5%.

Software Troubleshooting Procedures

Initialization Error Codes

List of error codes appearing at boot-up that prevent system startup.

Run-Time Error Codes

Messages displayed during scanning indicating real-time software errors.

Hardware Troubleshooting Procedures

Wiring Overview

Diagram and explanation of the XR3D's electrical wiring and component connections.

AC;DC Power

Troubleshooting AC/DC power issues, including circuit breaker and UPS checks.

Check Keypad Faults

Troubleshooting chart for keypad communication errors and fault codes.

Check for AC Power

Procedure to verify the presence of AC power using a multimeter.

Check the UPS

Steps to verify the functionality of the Uninterruptible Power Supply.

Check the Safety Mat

Procedure to test the optional safety mat for proper operation.

Check the Interlock Switches

Procedure to check interlock switches for proper seating and functionality.

Emergency Shut Off

Description of the emergency stop button function and troubleshooting.

Conveyor

Troubleshooting chart for conveyor belt issues like movement and shifting.

Adjust the Belt Alignment

Instructions for adjusting the conveyor belt alignment for optimal movement.

Check the Conveyor Motor

Procedure to check conveyor motor connections and functionality.

Computer

Troubleshooting computer startup errors and software issues.

X-ray Scan Generation

Troubleshooting issues related to X-ray generation and item detection.

Verify the Photo Sensors

Procedure to check and align photo sensors for proper beam detection.

Verify Communication between Control Unit and Computer

Steps to troubleshoot communication loss between Control Unit and Computer.

Partial Scanned Image

Troubleshooting steps for incomplete image display due to ribbon cable issues.

15-Pin Connector; Computer and Input;Outputs

Checking 15-pin connector for 12VDC power and verifying input/output functionality.

Image Display

Troubleshooting issues related to image display, color, and camera functionality.

Check the Camera

Procedure to verify camera operational status and image display.

Remove and Replace Procedures

Access Items in the Base

Instructions for removing front/rear access panels to access internal components.

Replace the Computer

Step-by-step guide for removing and replacing the computer unit.

Replace the Detectors

Procedure for accessing and replacing detector modules.

Replace Interlock Switch

Procedure for replacing faulty interlock switches on access panels.

Remove and Replace the Power Distribution Unit

Instructions for removing and replacing the power distribution unit.

Remove and Replace UPS

Procedure for safely removing and replacing the Uninterruptible Power Supply.

Remove and Replace the Emergency Stop Switch

Procedure for removing and replacing the emergency stop switch.

Replace the Conveyor Motor

Procedure for removing and replacing the conveyor motor assembly.

Replace the Conveyor Belt

Procedure for replacing the conveyor belt, including threading and tensioning.

Replace and Setup the Motor Drive

Procedure for replacing and programming the motor drive unit.

Repair a Molex Connector

Procedure for repairing pins within a Molex connector.

Replace a Photo Sensor

Procedure for accessing and replacing photo sensors.

Remove and Replace the X-ray Source

Procedure for removing and replacing the X-ray source unit.

Remove and Replace the Keypad

Procedure for removing and replacing the keypad control box.

XR3 D-6 Safety Features

Shielding

Shielding built into the scanner prevents radiation leakage.

Protective Drapes

Double layer of drapes prevents radiation leakage and access to the tunnel.

X-ray Warning Labels

Labels near tunnel ends indicate caution for X-ray use.

Photo sensors

Infrared sensors trigger X-ray generation only when items are present.

Indicator Lights

Lights indicate scanner status: Green for powered on, Red for X-rays generating.

Emergency Shut Off

Buttons remove power from X-ray source and conveyor upon activation.

Interlock Switches

Switches prevent X-rays when access panels are open.

Locked Access Panels

Access panels prevent tampering by unauthorized persons.

Safety Mat (optional)

Ensures operator is present; stops X-rays if operator is absent or moves.

Operator Key

A key is required for operation of the X-ray scanner.

Security Passwords

User identification and software passwords required by all operators.

Intelligent Software

Disables X-ray source if a system malfunction is detected.

VOTI XR3D-6 Specifications

General IconGeneral
BrandVOTI
ModelXR3D-6
CategoryScanner
LanguageEnglish

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