VTech VC9312-245 - Page 17

Specificationsaresubjecttochangewithoutnotice.
©2017VTechCommunications,Inc.
Allrightsreserved.08/17.VC9312-245_IG_V2.0
Documentordernumber:96-011812-020-100
Google Play
TM
isatrademarkofGoogleInc.
App StoreisatrademarkofAppleInc.,registeredinthe
U.S.andothercountries.
Limited warranty
What does this limited warranty cover?
ThemanufacturerofthisVTechProductwarrantsto
theholderofavalidproofofpurchase(“Consumer”
or“you”)thattheProductandallaccessories
providedinthesalespackage(“Product”)are
freefromdefectsinmaterialandworkmanship,
pursuanttothefollowingtermsandconditions,
wheninstalledandusednormallyandinaccordance
withtheProductoperatinginstructions.Thislimited
warrantyextendsonlytotheConsumerforProducts
purchasedandusedintheUnitedStatesofAmerica
andCanada.
What will VTech do if the Product is not free from
defects in materials and workmanship during
the limited warranty period (“Materially Defective
Product”)?
Duringthelimitedwarrantyperiod,VTech’s
authorizedservicerepresentativewillrepair
orreplaceatVTech’soption,withoutcharge,
aMateriallyDefectiveProduct.Ifwerepair
theProduct,wemayuseneworrefurbished
replacementparts.Ifwechoosetoreplacethe
Product,wemayreplaceitwithaneworrefurbished
Productofthesameorsimilardesign.Wewillretain
defectiveparts,modules,orequipment.Repairor
replacementoftheProduct,atVTech’soption,is
yourexclusiveremedy.VTechwillreturntherepaired
orreplacementProductstoyouinworkingcondition.
Youshouldexpecttherepairorreplacementtotake
approximately30days.
How long is the limited warranty period?
ThelimitedwarrantyperiodfortheProductextends
forONE(1)YEARfromthedateofpurchase.If
VTechrepairsorreplacesaMateriallyDefective
Productunderthetermsofthislimitedwarranty,
thislimitedwarrantyalsoappliestotherepairedor
replacementProductforaperiodofeither(a)90days
fromthedatetherepairedorreplacementProduct
isshippedtoyouor(b)thetimeremainingonthe
originalone-yearwarranty;whicheverislonger.
What is not covered by this limited warranty?
Thislimitedwarrantydoesnotcover:
1. Productthathasbeensubjectedtomisuse,
accident,shippingorotherphysicaldamage,
improperinstallation,abnormaloperationor
handling,neglect,inundation,fire,waterorother
liquidintrusion;or
2. Productthathasbeendamagedduetorepair,
alterationormodificationbyanyoneotherthan
anauthorizedservicerepresentativeofVTech;or
3. Producttotheextentthattheproblem
experiencediscausedbysignalconditions,
networkreliability,orcableorantennasystems;
or
4. Producttotheextentthattheproblemiscaused
byusewithnon-VTechaccessories;or
5. Productwhosewarranty/qualitystickers,product
serialnumberplatesorelectronicserialnumbers
havebeenremoved,alteredorrenderedillegible;
or
6. Productpurchased,used,serviced,orshipped
forrepairfromoutsidetheUnitedStatesof
AmericaorCanada,orusedforcommercialor
institutionalpurposes(includingbutnotlimitedto
Productsusedforrentalpurposes);or
7. Productreturnedwithoutavalidproofof
purchase(seeitem2below);or
8. Chargesforinstallationorsetup,adjustmentof
customercontrols,andinstallationorrepairof
systemsoutsidetheunit.
How do you get warranty service?
ToobtainwarrantyserviceintheUSA,pleasevisit
ourwebsiteatwww.vtechphones.comorcall
1-844-848-8324(1-844-84-VTECH).InCanada,go
towww.vtechcanada.comorcall1-888-211-2005.
NOTE:Beforecallingforservice,pleasereviewthe
user’smanual-acheckoftheProduct’scontrolsand
featuresmaysaveyouaservicecall.
Exceptasprovidedbyapplicablelaw,youassume
theriskoflossordamageduringtransitand
transportationandareresponsiblefordelivery
orhandlingchargesincurredinthetransportof
theProduct(s)totheservicelocation.VTech
willreturnrepairedorreplacedProductunder
thislimitedwarranty.Transportation,deliveryor
handlingchargesareprepaid.VTechassumesno
riskfordamageorlossoftheProductintransit.If
theProductfailureisnotcoveredbythislimited
warranty,orproofofpurchasedoesnotmeetthe
termsofthislimitedwarranty,VTechwillnotifyyou
andwillrequestthatyouauthorizethecostofrepair
priortoanyfurtherrepairactivity.Youmustpayfor
thecostofrepairandreturnshippingcostsforthe
repairofProductsthatarenotcoveredbythislimited
warranty.
What must you return with the Product to get
warranty service?
1. Returntheentireoriginalpackageand
contentsincludingtheProducttotheVTech
servicelocationalongwithadescriptionofthe
malfunctionordifficulty;and
2. Includea“validproofofpurchase”(salesreceipt)
identifyingtheProductpurchased(Product
model)andthedateofpurchaseorreceipt;and
3. Provideyourname,completeandcorrectmailing
address,andtelephonenumber.
Frequently asked questions
Belowarethequestionsmostfrequentlyaskedabout
thewirelessmonitoringsystem.Ifyoucannotfindthe
answertoyourquestioninthebelowtable,visitour
websiteatwww.vtechphones.comorcall
1-844-848-8324(1-844-84-VTECH)forcustomer
service.
TheLEDson
thecamera
unitaretoo
bright.CanI
turnthemoff?
YoucanturnofftheLEDsof
yourcameraunits.Readthe
Online LED indicationsection
underCamera settingsinyour
homeviewer’sappmanualfor
instructions.
Whydoesthe
HDcamera
notrespond
normally?
Trythefollowing(intheorder
listed)forcommoncure:
1.Disconnectthepowertothe
cameraunit.
2.Waitafewminutesbefore
connectingpowerbacktothe
cameraunit.
3.Rebootthehomeviewer.
Whyismy
screeninblack
andwhite?
TheHDcameraunithasa
lightsensorthatmeasuresthe
ambientlight.Whentheambient
lightisdim,suchasduring
nighttimeorinadarkroom,the
cameraactivatesitsinfrared
LEDs,anddisplaysthecamera
viewinblackandwhite.
Whydoesmy
HDcamera
showoffline?
Whyisthe
connectionlost
everynowand
then?
Thecameraunitmaylosethe
Internetconnection.Checkyour
networkandtheroutersetting.
Otherelectronicproductsmay
causeinterferencewithyourHD
cameras.TryinstallingyourHD
camerasasfarawayfromthese
electronicdevicesaspossible.
Other limitations
Thiswarrantyisthecompleteandexclusive
agreementbetweenyouandVTech.Itsupersedes
allotherwrittenororalcommunicationsrelatedto
thisProduct.VTechprovidesnootherwarrantiesfor
thisProduct.Thewarrantyexclusivelydescribesall
ofVTech’sresponsibilitiesregardingtheProduct.
Therearenootherexpresswarranties.Noone
isauthorizedtomakemodificationstothislimited
warrantyandyoushouldnotrelyonanysuch
modification.
State/ProvincialLawRights:Thiswarrantygivesyou
specificlegalrights,andyoumayalsohaveotherrights,
whichvaryfromstatetostateorprovincetoprovince.
Limitations:Impliedwarranties,includingthoseof
fitnessforaparticularpurposeandmerchantability(an
unwrittenwarrantythattheProductisfitforordinary
use)arelimitedtooneyearfromthedateofpurchase.
Somestates/provincesdonotallowlimitationsonhow
longanimpliedwarrantylasts,sotheabovelimitation
maynotapplytoyou.InnoeventshallVTechbeliable
foranyindirect,special,incidental,consequential,
orsimilardamages(including,butnotlimitedtolost
profitsorrevenue,inabilitytousetheProductor
otherassociatedequipment,thecostofsubstitute
equipment,andclaimsbythirdparties)resultingfrom
theuseofthisProduct.Somestates/provincesdo
notallowtheexclusionorlimitationofincidentalor
consequentialdamages,sotheabovelimitationor
exclusionmaynotapplytoyou.
Please retain your original sales receipt as proof
of purchase.
Insert micro SD card into the home
viewer (optional)
Yourhomeviewercomeswith4GBinternal
flashmemorythatallowsyoutostoresnapshots
capturedandvideosrecordedmanuallywithyour
cameras.YoucanalsoinsertamicroSDcard
intothehomeviewerformorestoragecapacity.
NOTES
• Someoftheinternalflashmemorywillbeoccupied
bythehomeviewer’soperatingsystemanddata
storage.Theactualmemoryavailablewillbeless
than4GB.
Insert micro SD card
Insert micro SD card into the camera
units (recommended)
Yourcameraunitscancapturevideosofthe
monitoringareawhenmotionisdetected.You
canchoosetosavethevideostoamicroSD
card.
NOTES
• YourcameraunitssupportClass4orhighermicro
SDcards,witheachstoragecapacityupto32GB.
CAUTION
• PriortoinsertingorejectingthemicroSDcard,the
cameraunitmustbepoweredoff.Topoweroff,
unplugthecameraunitfromthepowersupply.
volume
-
+
micr
o SD
micro SD
micro SD
micro
S
Click!
5. Connectthepoweradaptertothecameraunit
andapowersupplynotcontrolledbyawall
switch.
3. Aligntheholesonthewallmountbracket
withthescrewsonthewallorontheceiling.
Tightenthescrewsintheholes.
4. Placethecameraunitonthewallmount
bracket,andthenslideitforwarduntilitlocks
intoplace.
-OR-
Mount the camera unit (optional)
1. Placethewallmountbracketonawalloron
theceiling,andthenuseapenciltomarktwo
holesinparallel.
2. Removethewallmountbracketandthendrill
twoholesinthewallorontheceiling(7/32”
drillbit).
• Ifyoudrilltheholesintoanobjectotherthana
stud,insertthewallanchorsintotheholesand
tapgentlyontheendswithahammeruntilthe
wallanchorsareflushwiththewall.
Set up your wireless monitoring
system
Afteryouhaveconnectedthehomeviewerand
thecameraunits,refertotheQuickstartguide
includedinyourpackagetosetupyourwireless
monitoringsystem.
2CameraWirelessMonitoringSystemsetup:
• SetupWi-Ficonnection
• Addcameras
micro SD
micro SD
Connect to audio output device
(optional)
Thecameraunithasabuilt-inspeaker.Youcan
alsoconnectanexternalself-poweredspeakerto
yourcameraunitforextrasoundquality.
AUDIO IN
LR
Test the location for the camera
units
Beforeyouinstallyourcameraunits,youneedto
testwhichofyourselectedmonitoringareaswithin
thehousehavegoodWi-Fisignalstrength.After
youhaveconnectedyourhomeviewertoaWi-Fi
network,youcanuseyourhomeviewer’sWi-Fi
signalstrengthindicatortoassistinchecking.
Onceyouhaveidentifiedasuitablelocation,you
caninstallyourcameraunit.Adjustthedistance
betweenyourcameraunitsandtheWi-Firouterif
needed.
TIP
• Dependingonsurroundingsandobstructingfactors,
suchastheeffectdistanceandinternalwallshave
onsignalstrength,youmayexperiencereduced
Wi-Fisignal.ToimprovetheWi-Fisignalstrength,
adjustthedistanceordirectionofyourhomeviewer.
Checkwithyourhomevieweragain.
General product care
Tokeepthisproductworkingwellandlooking
good,followtheseguidelines:
• Avoidputtingitnearheatingappliancesand
devicesthatgenerateelectricalnoise(for
example,motorsorfluorescentlamps).
• DONOTexposeittodirectsunlightor
moisture.
• Avoiddroppingtheproductortreatingit
roughly.
• Cleanwithasoftcloth.
• DONOTimmersethecameraunitinwater
anddonotcleanitunderthetap.
• DONOTusecleaningsprayorliquidcleaners.
• Makesurethecameraunitisdrybeforeyou
connectittothemainsagain.
Storage
Whenyouarenotgoingtousethewireless
monitoringsystemforsometime,storethehome
viewer,thecameraunits,andtheadaptersina
coolanddryplace.
Pair new camera unit
Youcanaddorreplaceanycameraunitstoyour
2CameraWirelessMonitoringSystem.
Thewirelessmonitoringsystemfamilyincludes
HDcamerasVC921andVC931,whichcanbe
purchasedseparately.Theycanbecross-paired
withinthefamily,forexample,youcanhavea
combinationofVC921andVC931.Youcanpaira
maximumoffourHDcameraunitstoyourhome
viewer.
Formoredetails,refertotheonlineappmanual
ofyourwirelessmonitoringsystem(VC921or
VC931)intheHelppageofyourhomeviewer.
NOTES
• Yourhomeviewercanpairandaccessamaximum
offourcameraunits.Youcanaddmorecamera
unitstoyourwirelessmonitoringsystemusingthe
MyVTech Camsmobileapp.Downloadthemobile
appandcreateauseraccount.Then,youcanpair
yourexistingcameraunitsinyourhomeviewerand
pairadditionalcameraunitstoyouruseraccount
usingthemobileapp.Themobileappcanpair
andaccessupto10cameraunits.Theadditional
cameraunitscanonlybepairedandaccessedvia
themobileapp.
Technical specifications
Frequency Cameraunit:2412-2462MHz
Channels 11
LCD 5’’ColorLCD
(IPS480x854pixels)
Nominal
effective
range
MaximumpowerallowedbyFCC
andIC.Actualoperatingrangemay
varyaccordingtoenvironmental
conditionsatthetimeofuse.
Power
requirement
1. Homeviewerpoweradapter:
Input:100-240VAC50/60Hz
Output:5VDC1.5A
2. HomeviewerUSBcharger:
5VDC
3. Homeviewer:3.7VLi-polymer
batteryisbuilt-in.
Cameraunitpoweradapters:
Input:100-240VAC50/60Hz
Output:5VDC1500mA
Connect and charge the home viewer
NOTE
S
• Thehomeviewerisfullychargedafterthreehoursof
continuouscharging.
• Ittakeslongertochargewhenthehomevieweris
turnedon.Toshortenthechargingtime,turnthe
homevieweroffwhilecharging.
• Thestandbytimevariesdependingonyouractual
use.
Afterthehomeviewerisfullycharged,pressand
hold topoweron.
Thebatteryiconindicatesthebatterystatus(see
thefollowingtable).
Battery
indicators
Battery
status
Action
Thescreen
displays .
Thebattery
hasverylittle
chargeand
maybeused
foronlya
shorttime.
Charge
without
interruption 
(about
30minutes).
Thebattery
iconbecomes
solid .
Thebattery
isfully
charged.
Tokeep
thebattery
charged,
connectitto
ACpower
whennotin
use.
4s