38
7.0. Product registration
To access the Half-Price Parts for Life programme or to lodge a
Warranty Claim, customers must ensure that their Vuly product
is registered with Vuly.
Customers who purchase directly from Vuly (through VulyPlay.
com, at the Vuly Showroom or over the phone) automatically
have their product registered.
Customers who purchase through an Authorised Reseller must
register their product by visiting VulyPlay.us/Support and
completing the form with a proof of purchase.
8.0. Half-price replacement parts
Vuly offers half-price replacement parts to all customers for the
lifetime of their play set purchase through the Half-Price Parts
for Life programme.
This programme is subject to change at any time, and it is only
available to customers who have purchased either through an
Authorised Reseller or directly through Vuly.
All Vuly products are sold with a manufacturing warranty,
which assures that the item is free of defects in workmanship
and materials (“warranty”).
9.1. Warranty periods
Warranty periods do not reset for any reason, unless the
customer purchases a new product. In this case, that particular
item will be covered by its own warranty period. It does
not affect – nor will it increase – warranty periods for other
purchased items.
Warranty periods always commence from the date of item
delivery, is for use under normal conditions and applies for:
This warranty is for use under normal conditions, and it
applies for:
SWING SETS
• 120 months [10 years] to the frame components.
• 24 months [2 years] to Swings.
ACCESSORIES
• 12 months [1 year] to purchased accessories or
attachments not received during a promotional period.
The customer may extend the standard 12-month [1 year]
warranty to 36 months [3 years], if they purchase an extended
warranty within 7 days of their delivery date.
9.1.1. Second-hand purchases
Vuly warranties apply only for the original purchaser, to a
product purchased from Vuly Play or an Authorised Reseller.
On-selling a Vuly product voids and all warranties.
9.0. Warranty
9.2. Inclusions
This warranty covers manufacturing faults and defects only.
If a product is damaged or rendered unsafe as a result of a
departure from its design specifications during production, this
constitutes a manufacturing fault or defect.
This may occur if – for example – use of incorrect textiles
during manufacturing causes a Swing Cloth to disintegrate, or
if improper welding produces an unstable Frame.
9.3. Exclusions
9.3.1. Damage through wear and tear
This warranty does not extend to normal wear and tear of the
product. This may include, but is not limited to:
• Rusting or scratching of steel components,
• UV deterioration of textile components.
As outdoor products that are actively used, play sets and their
accessories will experience wear and tear over time.
9.3.2. Damage through weather conditions
Damage to the product that results from weather events – such
as rain or wind – are not covered under the warranty. Vuly
suggests that you contact your home and contents insurer if
your play set is damaged by such events.
9.3.3. Damage through improper installation
This warranty does not extend to any failure of the product
caused by installation not in accordance with the Vuly Manual.
Customers must assemble their Vuly product by following
carefully the Installation section of their Vuly Manual.
Furthermore, the warranty does not cover installation provided
by a third-party assembly service. It is the customer’s
responsibility to check all boxes and confirm that all components
are included in the correct condition before installing.
Half-Price Parts for Life is only available to customers who wish
to replace parts that are core components of their play set.
For the swing sets, these parts include the following elements
of the frame:
• Tubes
• Joiners
• Rails
The programme does not extend to individual Swings, Shade
Covers or accessories.
2-230291
To Next Page
Loading...
