Issue Possible cause Suggested action
The reading does not change when
weight is applied to the scale
The load cell transducer, connector, or cable may
be defective
Contact your service department.
The scale buttons are not
responding
The buttons are damaged Check for visible signs of
damage.
Contact your service department.
The error message ERR FD is
displayed
The scale's factory database has failed Contact your service department.
The error message ERR DB is
displayed
The scale's application database has failed Contact your service department.
The error message ERRoR is
displayed
The scale's flash memory has failed Contact your service department.
The error message ERR AD is
displayed
The measurement board cannot be read Contact your service department.
The error message ERR AV is
displayed
The measurement board is the wrong version Contact your service department.
The error message ERR CL is
displayed
Measurement board error, the weight display is
blocked
Contact your service department.
Directions for use Storage, cleaning, and maintenance 19
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