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o Failure caused by unauthorized repairs or modifications
o Damage caused by shock or dropping during transportation
o Damage caused by improper use of the power supply
o Failure caused by improper operation not consistent with the instructions stated in
this service manual.
Should this device require maintenance (or replacement at our option) under warranty, contact your local
Welch Allyn representative: http://www.welchallyn.com/en/other/contact-us.html
Non-warranty service
Welch Allyn Product Service Centers and Authorized Service Providers support non-warranty
repairs. Contact any Welch Allyn regional service center for pricing and service options.
Welch Allyn offers modular repair parts for sale to support non-warranty service. This
service must be performed only by qualified end-user biomedical/clinical engineers using
this service manual.
Returning products
When returning a product to Welch Allyn for service, ensure that you have the following information:
o Product name, model number, and serial number. This information may be found on
the product and serial number labels.
o A complete return shipping address.
o A contact name and phone number.
o Any special shipping instructions.
o A purchase-order number or credit-card number if the product is not covered by a
warranty.
o A full description of the problem or service request.
1. Contact Welch Allyn and request an RMA number.
Note: Welch Allyn does not accept returned products without an RMA.
2. Ship the device to Welch Allyn, observing these packing guidelines:
o Packaging - If you are returning a scale to a Welch Allyn Repair facility please ensure you use
proper packing materials. Contact Welch Allyn for details and part numbers for materials if
needed.
o Remove from the device the battery, power cords, and other ancillary products and
equipment, except those items that might be associated with the problem.
o Dispose of damaged or leaking batteries in an environmentally safe manner consistent with
local regulations.
3. Clean the device.
Note: To ensure safe receipt of your device by the service center and to expedite processing and
return of the device to you, thoroughly clean all residue from the device before you ship it to Welch Allyn.
For cleaning requirements, see the Cleaning instruction in the Directions for Use.
Welch Allyn thoroughly cleans all returned devices on receipt, but any device that cannot be adequately
cleaned cannot be repaired.
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