Note For additional troubleshooting tips for the thermometer, see the manufacturer’s
product documentation.
Printer
Symptom Possible cause Suggested action
The printer does not print The reactive side of the thermal paper does
not face the print head
Reverse the printer paper.
The thermal paper is wet Clean and dry the inside of the
printer housing and replace
the printer paper.
The USB cable is defective Replace the USB cable.
The printer module is not connected Check the internal USB and
power harness connection.
The printer does not have power Check J17 on the main board.
For more information, see
“Interconnect diagram.”
The printer module does not function Replace the printer module.
The power harness is defective Test the power harness.
Replace if necessary.
If no printer error is logged, the main board
may be defective
Check the error logs for
printer errors. Replace the
main board if necessary.
Bar code reader
Symptom Possible cause Suggested action
The bar code reader powers on
but does not transfer data to the
monitor
No license is installed Purchase a license and
install the license using
the service tool .
The bar-code reader is not programmed to use
USB Com Emulation mode
Program the bar code
reader to use USB Com
Emulation mode.
Errors
Symptom Possible cause Suggested action
#000000001 An internal software error occurred Power down and restart the
monitor. If the error persists, call
#000000002 An unclassified hardware error occurred
36
Troubleshooting Welch Allyn Vital Signs Monitor 6000 Series™
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