Errors
Symptom Possible cause Suggested action
#000000001 An internal software error Power down and restart. If the
error persists, call Welch Allyn
Technical Support for service.
#000000002 An unclassified hardware error
#000000003 Graphics RAM POST
#000000004 System RAM POST
#000000005 Watchdog POST
#000000006 FLASH initiation failed
#000000007 A display system error
#000000008 A real-time clock error
#000000009 An audio system error
#000000010 An Ethernet system error
#000000011 The touchscreen controller failed
#000000012 Five or more SMBUS errors over a 1-minute period
occurred
#000000013 The communications module or main board failed
#000000014 Main board USB hub failure
Technical alarm messages
This section presents tables of technical alarm and information messages to help you
troubleshoot issues on the device. For information about physiological, dialog, or
informational messages, see the device’s directions for use.
When the device detects certain events, a message appears in the Device Status area at
the top of the screen. Message types include the following:
• Information messages appear on a blue background.
• Very low-priority alarms appear on a cyan background.
• Low- or medium-priority alarms appear on an amber background.
• High-priority alarms appear on a red background.
Technical alarm messages are low priority or very low priority unless noted in the
Message column.
You can dismiss a message by touching the message on the screen, or, for some
messages, you can wait for the message to time out.
To use these tables, locate the message that appears on the device in the left column of
the table. The remainder of the row explains possible causes and suggests actions that
can resolve the issue.
40
Troubleshooting Welch Allyn Connex
®
Vital Signs Monitor 6000 Series™
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