Message Possible cause Suggested action
The radio was not provisioned correctly Reset radio to factory defaults
and try again.
Hardware error Replace the radio.
Information
Radio software upgrade in
progress. Do not shut down.
Radio software is being written to the radio Do not interrupt the upgrade until
complete.
Radio card rebooting; please wait. The radio is restarting as part of the software
upgrade
Do not interrupt the upgrade until
complete.
Ethernet messages
Message Possible cause Suggested action
Alarm
Network not found; check network
cable connection.
A network cable is unplugged Check the network cable
connection.
A network connection is broken elsewhere Check network wiring.
USB messages
Message Possible cause Suggested action
Alarm
External device not recognized. An unrecognized external device is connected Reconfigure the external device.
Replace the external device.
Disconnect the unsupported
device.
USB Communication failure. Call
for service
An internal or external device is connected but
failed enumeration
Power down and restart.
Check the external device.
Check external and internal USB
connections.
Information
External device not licensed for
use.
A device requiring a license has been connected
to the USB connection
Obtain an authorization code
from Welch Allyn to activate the
license.
50 Troubleshooting Welch Allyn Connex
®
Vital Signs Monitor 6000 Series™
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