Message Possible cause Suggested action
Unable to save configuration to
USB.
There was a problem writing the configuration
file to the USB flash drive
Use a Welch Allyn approved
flash drive.
Verify that the flash drive is not
locked.
Verify that there is space
available on the flash drive.
Unable to read configuration from
USB.
There was a problem reading the configuration
file to the USB flash drive
Restart and try again.
USB accessory disconnected. The USB cable between an external device and
the monitor is disconnected
Confirm that the USB cable is
connected to the device and the
monitor.
System messages
Message Possible cause Suggested action
Alarm
Set date and time. The date or time is not set Set the date and time.
The date or time is not set properly Reset the date or time.
Incompatible Welch Allyn device. A known USB device enumerates, but fails The device may be faulty. Test a
known good device.
Unexpected restart occurred. Call
for service.
A system error caused the monitor to restart Check Event and Error logs. Run
service tool verification test.
Information
Device shutdown is not available
at this time.
The device cannot perform an immediate
shutdown
Touch OK to dismiss message.
If any process is active, wait for
it to complete before attempting
shutdown.
If the device is unresponsive,
hold down the power button until
device shuts down.
Note
Any
configuration
changes not
saved as
default are
lost.
Service manual Troubleshooting 51
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