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Message Possible cause Suggested action
Alarm
priority
Low battery 5 minutes
or less remaining.
1C1006
The battery power is extremely
low
Connect the power supply to AC power to
charge the monitor.
High
Battery is critically low;
plug into outlet. Device
is shutting down.
1C1007
The battery power is critically low Connect the power supply to AC power to
charge the monitor.
High
Update unsuccessful.
Reboot and retry.
1C1008
The software update failed Restart the monitor. If the problem is still
present, replace the main PCBA.
Very low
Host battery not
charging. 1C100A
The host battery is not charging Restart the monitor. If the problem is still
present, check cable connections. If the
problem is still present, perform functional
checks for host. If the problem is still
present, replace battery. If the problem
persists, replace the main PCBA.
Very low
Factory default settings
now active. 3A0001
The factory configuration settings
are active
The monitor has been configured to factory
defaults, any user settings have been reset.
Very low
Unable to read
configuration from USB.
3A0002
Unable to load file from the
external USB memory device.
Retry the USB connection. If the problem is
still present, check for a proper format of
the USB drive. If the problem is still
present, replace the USB device. If the
problem persists, replace the main PCBA.
Very low
Internal hardware
failure. Device will shut
down. 1C100D
Power supply issue. The PMIC is
too hot
Check the operating environment
temperature. Allow the monitor to cool
down before operating again. If the problem
is still present, check the cable connections.
If the problem is still present, perform
functional checks for host. If the problem is
still present, replace the battery. If the
problem is still present, replace the main
PCBA.
Very low
Input voltage too low.
Device will shut down.
1C100C
Power supply issue. The PMIC
input voltage is too low
Check the operating environment
temperature. Allow the monitor to cool
down before operating again. If the problem
is still present, check the cable connections.
If the problem is still present, perform
functional checks for host. If the problem is
still present, replace the battery. If the
problem is still present, replace the main
PCBA.
Very low
Unexpected restart
occurred. 1C1012
The monitor unexpectedly
restarted
Continue normal operation High
Audio system not
functional 1D0100
The speaker or audio codec is
faulty
Replace speaker. If the problem is still
present, replace the main PCBA.
Very low
CSM battery is not
installed. 1C100E
There is no battery in the monitor Check the monitor for a battery and install
one if it is missing. If the problem is still
present, perform diagnostic checks on the
Very low
124 Troubleshooting Connex
®
Spot Monitor