Welch Allyn Connex VSM 6000 series - Communications Module Messages; Radio Messages; Ethernet Messages; USB and USB Flash Drive Messages

Message Possible cause Suggested action
Touch Clear to delete all data.
To delete all unsaved data, touch
Clear.
Communications module messages
Message Possible cause Suggested action
Communications module did not
power on properly. Power down
the device. (High-priority alarm)
Communication failure Call for service.
Radio messages
Message Possible cause Suggested action
Radio not functional. Call for
service.
A hardware failure occurred Call for service to update the
radio software or replace the
radio.
The radio has the wrong software
Radio error. Power down and
restart.
The monitor and the radio failed to establish
communication with each other
Power down and restart. If
problem persists, call for service.
Unable to establish network
communications. Radio out of
network range.
The radio is no longer communicating with the
access point
Call for service to verify that the
device is within the radio
coverage area and is configured
to the network.
Unable to establish network
communications. Call for service.
Unable to get an IP address from the DHCP server Call for service to verify that the
server is available.
Ethernet messages
Message Possible cause Suggested action
Network not found; check network
cable connection.
A network cable is unplugged Check the network cable
connection. If problem persists,
call for service.
A network connection is broken elsewhere
USB and USB flash drive messages
Message Possible cause Suggested action
USB Communication failure. Call
for service.
An internal or external device is connected but
failed enumeration
Power down and restart.
Check USB connections.
If problem persists, call for
service.
216 Troubleshooting Welch Allyn Connex
®
Devices