Message Possible cause Suggested action
The printer does not enumerate
Printing records:
Note The number of records
requested appears in the message
and counts down during printing.
The monitor is printing the records selected on
the Review tab
Acknowledge the number of
records printing or touch Cancel
to interrupt printing.
Printing report; please wait. The printer needs more time to complete a print
job when the Automatic print on interval
control has been enabled
Wait for the print job to print
completely.
Disable Automatic print on
interval in Intervals settings.
Network messages
Message Possible cause Suggested action
Lost connectivity with host. The central station or other host
application has stopped running or
is not operating properly
Confirm that the host application
is running properly.
Problems and solutions
The problems addressed in this table do not generate alarm or information messages on
the monitor.
Problem
Possible cause Suggested action
No SpHb value is displayed An SpO2-only cable is connected to the monitor Replace the SpO2-only cable
with an SpO2/SpHb (Masimo
rainbow) cable.
The SpO2/SpHb reusable sensor has expired
Note
A technical alarm appears.
Replace the sensor.
Poor sensor placement on the patient Remove the sensor from the
patient and reapply.
The monitor may have the SpHb license, but the
SpO2 module does not
Contact Welch Allyn to verify
that the SpO2 module contains
the SpHb license.
No weight measurement is
transferred from the scale to the
monitor
The scale is not connected Inspect the USB cables from the
device to the adapter to the scale
to ensure that they are connected
properly.
The scale setting is incorrect Ensure that the scale settings are
enabled for transfer.
No BMI value is displayed in the
Office profile
The weight measurement is out of range Manually adjust the
measurement.
Directions for use Troubleshooting 219
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