Troubleshooting
Complete the full-functional tests prior to troubleshooting the CP 150 device
This section provides the following tables to help you troubleshoot the device.
• Symptoms and solutions
○
System problems
○
Printer problems
○
User interface problems
○
Post test error messages
These tables list symptoms you might observe, list possible causes, and suggest actions
that might eliminate the problem. These tables can help you diagnose and fix a problem.
They do not replace basic troubleshooting skills. You must still trace the source of the
problem to the board or module level to decide the best course of action.
Welch Allyn does not support component-level repair to the board or module.
For available replacement parts, see Field Replaceable Units.
WARNING Do not perform troubleshooting on a device that is emitting
smoke or exhibits other signs of excessive overheating. Disconnect the
device from AC power and call Welch Allyn Technical Support immediately.
CAUTION Replace parts, components, or accessories only with parts
supplied or approved by Welch Allyn. The use of any other parts can lead to
inferior performance and will void the product warranty.
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