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Procedures for answering internal calls, including voice announce and preference features.
Procedures for answering external calls, including preference features.
Handling calls while another call is in progress, including announcements and reconnecting.
Steps for receiving and responding to overhead pages, including dial codes for internal/external pages.
Setting up automatic answer with headset mode from idle or busy states.
Viewing or callback numbers from abandoned calls and navigating caller ID information.
Procedures for placing internal calls with different line preference features.
Procedures for placing external calls with different line preference features.
Steps for placing calls using forced account codes for billing or tracking.
How to redial the last number called using specific buttons or codes.
Activating automatic redial for busy or unanswered calls.
Using speed dial functionality to place calls quickly using codes or numbers.
Procedures for dialing numbers using names, possibly via an index or lookup.
Setting up and using one-touch dial buttons for frequently called numbers.
Managing calls that encounter busy signals, including call back features.
Steps for placing calls on hold using system or exclusive hold methods.
How to retrieve a call that has been placed on hold.
Methods for transferring calls, including screened, unscreened, via page, and trunk-to-trunk.
Procedures for setting up and managing conference calls, adding parties, and releasing participants.
Enabling privacy release to allow other users to join an ongoing conversation.
Methods for parking calls (park, group park, direct group park) and retrieving them.
Setting up direct call forwarding, including day/night options and station numbers.
Setting up call forwarding to follow the user to different locations or lines.
Procedures for forwarding calls to external telephone numbers.
Methods for picking up calls ringing on other stations (direct, group, exclusive).
Procedures for using account codes for call tracking or billing purposes.
Sending, editing, and reviewing station-to-station text messages.
Making and receiving page announcements to specific zones or all stations.
Activating and deactivating the Do Not Disturb feature for incoming calls.
Using the executive override feature to bypass busy signals or interruptions.
Monitoring calls on another station without being heard by the parties.
Joining an existing call to assist or interrupt, often used in specific scenarios.
Recording messages using the voice mail system while on a call.
Setting and controlling background music channels or sources for the station.
Configuring headset operation and related settings on the telephone.
Setting up different ring patterns to identify call types or sources.
Setting the preferred line for internal calls (ICM) when multiple lines are available.
Configuring preferred lines for external calls based on availability or type.
Selecting preferred lines for receiving incoming calls.
Setting the ring mode for internal calls (ring or voice announce).
Configuring ring behavior when the handset is off the hook.
Setting priority levels for calls placed on hold, system or exclusive.
Customizing programmable feature buttons for various functions like speed dial or DSS.
Programming and using speed dial codes specific to a station.
Setting and managing background music sources or channels for the system.
Setting the date and time on the telephone system.
Setting the current time and AM/PM on the telephone display.
Programming and managing system-wide speed dial numbers.
Information about the DSS/BLF Console, an add-on for expanding button capacity.
Procedures for transferring calls using buttons or DSS/BLF keys.
Setting and canceling message waiting indicators for other stations.
Configuring flexible station assignments for call backup.
Setting and canceling the night answer feature for unattended calls.
Steps to program specific functions onto programmable feature buttons.
A section for noting important numbers and feature button assignments.
Managing agent status (logon, unavailable, wrap-up) and requesting/responding to help.
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