I'm having syncing issues with my Steel HR / Steel HR
Sport. What should I do?
This article will help you if you encounter any of the following issues:
- Your Steel HR / Steel HR Sport doesn't sync with the Withings Health Mate app
- Your Steel HR / Steel HR Sport doesn't display the correct time
Your Steel HR / Steel HR Sport doesn't sync with the Withings Health Mate app
If your Steel HR / Steel HR Sport doesn't sync with the Withings Health Mate app:
1. 1
Make sure that your Steel HR / Steel HR Sport appears in Devices in the Withings Health
Mate app.
If not, you need to install it.
2. 2
Select Devices in the Withings Health Mate app and make sure that your Steel HR / Steel
HR Sport is connected.
3. 3
If necessary, try to turn on the Airplane Mode on your mobile device and then turn it
back off.
4. 4
If necessary, reboot your Steel HR / Steel HR Sport. Press and hold the button of your
watch for 20 seconds.
5. 5
If necessary, reboot your mobile phone.
Starting with Android 6 Marshmallow, Android devices require location services to be enabled
in order to detect and connect to Bluetooth devices via BLE (Bluetooth Low Energy). As such,
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