1. Warranty coverage
Warranty policy
15 days replacement: Within 15 days from the date of purchase, if the product
has quality problems, customers can request free replacement.
1 year warranty: Within 1 year from the date of purchase, if the product has
quality problems, WUBEN will offer free repair.
5 years warranty: Within 5 years from the date of purchase, if the product
(accessories excluded) has quality problems, WUBEN will offer free repair for
WUBEN registered customers.
Battery warranty: WUBEN offers a 1-year warranty for the rechargeable
batteries but other included accessories are not covered by the warranty.
Lifetime maintenance: From the date of purchase, if the product has problem
after 5 years, WUBEN will offer paid repair for WUBEN registered customers.
If proof of purchase cannot be provided, it will be counted on the date of
manufacture.
If there is any dispute, the two parties will coordinate to solve.
FAQs
If your problems still not solved yet, please contact WUBEN Headquarters for
after-sales service.
Problems
Abnormal
flash or
failure
to turn on
Abnormal
noise
Check if the switch is turned
on correctly
Check if it is assembled in
place
Check if the battery is no
power
Check if the battery is
reversed
Check if the conductive
position is dirty
Check if foreign matter falls
in the tube
Part damage
Check if the flashlight is
lockout
Causes
Turn on the switch
Unlock the flashlight
Tighten the assembly parts
Try the battery on other
products
Remove the battery and
reassemble it correctly
Clean the surface with
alcohol
Pour out possible foreign
matter
Contact your seller
Solutions
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