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PROBLEM: Push product button and no syrup is dispensed.
POSSIBLE SOLUTION: *Check to make sure there is product in Syrup tank or BIB containers. *Check prod-
uct connection at BIB container’s outlet fitting and the pump. *Check CO2 supply to syrup tank or BIB pump.
* Is product or pump inlet line kinked or crimped? *Is shut off screw in closed position? Open shut off screw. *
Is brix screwed in too far? Open brix screw.
PROBLEM: Push soda button and no soda is dispensed.
POSSIBLE SOLUTION: * Is carbonator plugged in? Check power supply. * Is water supply to carbonator on?
Check water supply. * Check CO2 supply to carbonator. * Is line kinked or crimped? *Is shut off screw in
closed position? Open shut off screw (page 3). * Is brix screw screwed in too far? Open brix screw (page 3).
* Is proper butterfly configuration being used? Check butterfly maps on pages 8 and 9.
PROBLEM: Push water button and no water is dispensed.
POSSIBLE SOLUTION: * Check water supply. * Is line kinked or crimped. *Is shut off screw in closed posi-
tion? Open shut off screw. * Is brix screw screwed in too far? Open brix screw. * Is proper butterfly configura-
tion being used? Check Butterfly map.
PROBLEM: Push product button, dispenses wrong product.
POSSIBLE SOLUTION: *Is correct BIB container connected to proper BIB pump? Check BIB product con-
tainer and pump. * Is correct product tubing connected to proper position on manifold? Check connection at
brix manifold.
PROBLEM: Product(s) taste “weak” or watered down.
POSSIBLE SOLUTION: Was dispenser brixed at proper operating temperature? Make sure cold plate is
iced down correctly. * Is CO2 supply to containers or pumps set properly? Check CO2 supply and regulators,
adjust to correct settings. Check CO2 supply to carbonator, set high pressure regulator between (95-105
PSI). Check brix screw on soda and/or water positions. Check brix screws on product. Check to be certain
shut off screw slots are in proper position. (Flow runs in same direction as slot.) Rebrix the dispenser.
PROBLEM: Product(s) taste “strong” or syrupy.
POSSIBLE SOLUTION: Was dispenser brixed at proper operating temperature? Make sure cold plate is iced
down correctly. * Is CO2 supply to containers or pumps set properly? Check CO2 supply and regulators, ad-
just to correct settings. Check CO2 supply to carbonator, set high pressure regulator between (95-105 psi).
Check brix screw on soda and/or water positions. Check brix screws on product. Check to be certain shut off
screw slots are in proper position. (Flow runs in same direction as slot.) Re-brix dispenser.
PROBLEM: Push button and release, product keeps dispensing.
POSSIBLE SOLUTION: * Butterfly plates are too tight. Remove button plate and loosen butterfly retainers,
these only need to be snug. Do not over tighten!* Debris caught in cork o- ring. Hold hand over nozzle, de-
press all buttons at once, back flushing dispenser. This may dislodge particle enough to pass through dis-
penser. Change cork o-ring.
PROBLEM: When button is depressed, product oozes from under button plate.
POSSIBLE SOLUTION: * Stem o-ring defective. Replace stem o-ring (p/n PH10-20).
PROBLEM: Product leaks or drips out of nozzle.
POSSIBLE SOLUTION: * Cork o-ring (older models) or molded valve is defective. Replace cork o-ring or
replace entire valve with new molded valve stem (p/n PH10-89).
PROBLEM: Product leaking around bottom plate.
POSSIBLE SOLUTION: * Hat o-ring has failed. Replace hat o-ring (p/n PH10-26).
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MARK 4 MANUAL
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