Warranty and Return
WA–4 975-0298-01-01
If you are returning a product from outside of the USA or Canada In addition to the above, you
MUST include return freight funds and are fully responsible for all documents, duties, tariffs, and
deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC) A Xantrex return
material authorization (RMA) number is not required. However, you must contact the ASC prior to
returning the product or presenting the unit to verify any return procedures that may apply to that
particular facility.
Out of Warranty Service
If the warranty period for your XW System Control Panel has expired, if the unit was damaged by
misuse or incorrect installation, if other conditions of the warranty have not been met, or if no dated
proof of purchase is available, your product may be serviced or replaced for a flat fee.
To return your XW System Control Panel for out of warranty service, contact Xantrex Customer
Service for a Return Material Authorization (RMA) number and follow the other steps outlined in
“Return Procedure” on page WA–3.
Payment options such as credit card or money order will be explained by the Customer Service
Representative. In cases where the minimum flat fee does not apply, as with incomplete units or units
with excessive damage, an additional fee will be charged. If applicable, you will be contacted by
Customer Service once your unit has been received.
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