Xerox WorkCentre Pro 423 - Page 102

WorkCentre Pro 423/428 2-70 CHAPTER 2 TROUBLESHOOTING
03/02 2.3 Level 2 Troubleshooting
Internal
Code
Error Description Corrective Action
8472 BP-F Handler was requested to close by
any one else than the user.
EMG_VCEM_CLOSE
8473 At production of a report with image,
Buffer full is detected.
EMG_VCEM_MREPORT
Operate again, or replace M/F
MAIN PWB.
8474 A glitch was detected with IOT Page
Sync Signal.
EMG_VCEM_PSYNC_GLITCH
Operate again.
8590 Undefined interrupt Hardware problem. Check the
G3M board connection.
Check/replace the G3M board.
8591 Undefined trap instruction Check the G3M board connection.
Check/replace the G3M board.
8592 Watchdog timer timeout Check the G3M board connection.
Check/replace the G3M board.
8700
Failed to initialize IDE device (HDD) .
EM_HD_IDE_DIAGERR
Check/replace M/F MAIN PWB and
HDD.
8701
Fatal Error
AMNF ( Address Mark Not Found )
TKONF ( Track 0 not found )
IDNF ( ID not found )
UNC ( Uncorrectable ECC error )
Replace M/F MAIN PWB PWBA .
8702 Failed to post event from user task to
disk task..
EM_HD_FMT_ACK_NG
8703 Failed to post event from disk task to
panel task to notify completion of HDD
initialization.
EM_HD_FMT_NG
8711 HDD media error. (Can not read/write,
etc.)
EM_HD_MEDIA_ERR
Register the defect blocks.
Check/replace the media.
8712 HDD hardware error. (scsi controller
defect) EM_HD_HW_ERR
Check the hardware. Replace
HDD.
8714 READ command reexecution failure
EM_HD_READ_RETRY
Check the hardware. Replace
HDD.
Internal
Code
Error Description Corrective Action
8715
WRITE command reexecution failure
EM_HD_WRITE_RETRY
Check the hardware. Replace
HDD.
8716
TEST UNIT READY command
reexecution failure
EM_HD_READY_RETRY
Check the hardware. Replace
HDD.
8717
FORMAT command reexecution failure
EM_HD_CTL_RETRY
Check the hardware. Replace
HDD.
8718 REZERO command reexecution failure
EM_HD_MEDIA_RETRY
Check the hardware. Replace
HDD.
8719 WRITE BUFFER/READ BUFFER
command reexecution failure
EM_HD_WRBUF_RETRY
Check the hardware. Replace
HDD.
871A START STOP command reexecution
failure EM_HD_SSTOP_RETRY
Check the hardware. Replace
HDD.
871B READ CAPACITY command reexecution
failure EM_HD_STATUS_RETRY
Check the hardware. Replace
HDD.
871C SEND DIAGNOSTIC command
reexecution failure
EM_HD_DIAG_RETRY
Check the hardware. Replace
HDD.
87FF HDD hardware fault (SCSI controller
abnormal) or configuration error (Option
memory not connected)
Check/replace the hardware.
Check Option Memory connection.
Replace HDD.
88C0 FXOS attachment error (Task generation
failure)
Replace G4/ICM PWB.
Replace G4/ICM PWB ROM.
88C1
FXOS post event error (Event posting
failure)
Replace G4/ICM PWB.
Replace G4/ICM PWB ROM.
88C2
FXOS read event error (Event read
failure)
Replace G4/ICM PWB.
Replace G4/ICM PWB ROM.
8B70 Other failure Reset the system for automatic
recovery. If the system does not
recover, replace P-ESS.
8B71 JT monitor failure Reset the system for automatic
recovery. If the system does not
recover, replace P-ESS.
8B72 JT monitor and MF-SYS communication
error
Reset the system for automatic
recovery. If the system does not
recover, replace P-ESS.