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19. Support, warranty, RMA and shipping
Website and support
Please find links to additional resources (downloads, documents, FAQ,
troubleshooting, community channels) on our website:
• https://xmg.gg/xmg-oasis
If you have any further questions, please do not hesitate to contact us:
• E-Mail: support@xmg.gg
• Phone: +49 341 2467040 (Mo to Fr, 8 am to 6 pm)
Warranty, RMA and shipping
Please contact our support team in case of any defects on your
product. Solutions might involve advanced replacement of spare parts
(such as tubes) or RMA return of the whole device.
In case of RMA return or any other shipping, it is your responsibility to:
• drain all liquid from the device,
• disconnect the tubes from the device,
• reconnect the hexagon water stoppers to the front of the device.
The device must be tilted at different angles to be fully drained. The
drain outlet must be at the lowest point of the device for gravity to
facilitate the drainage operation. See page 15 for further instructions.
⚠ Leakage has a high risk to cause permanent damage to XMG OASIS and
to surrounding electronics and sensitive objects. Liquid damage that
occurs during shipping will invalidate your warranty.
ℹ Please keep the original carton of XMG OASIS for the eventuality of future
shipping. For RMA and other returns, make sure to include all accessories.
If you do not have access to the carton anymore, please contact support.
All liquid must be drained from XMG OASIS prior to shipping.
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