Xtralis HeiTel CamDisc HNVR User Manual (English)

Questions and Answers:

M
Michelle HenryAug 3, 2025
Why are the images on my Xtralis HeiTel CamDisc HNVR DVR too light or dark?
- T
  Teresa LopezAug 3, 2025
  The displayed images may appear too light or too dark on your Xtralis DVR due to several reasons. First, check if your PC monitor is configured incorrectly and correct the settings. Second, the camera signals from the cameras connected to the CamDisc HNVR device might be too strong or too weak; consider using different cameras or adjusting the signals with appropriate wiring and cables. Finally, the CamDisc HNVR settings for brightness and contrast may be inappropriate; review the configuration of the CamDisc HNVR device, particularly with regard to the video inputs.
R
Robert ShermanAug 7, 2025
Why are all images on my Xtralis HeiTel CamDisc HNVR DVR in black and white?
- M
  Madeline ThompsonAug 7, 2025
  If all images are displayed in black and white instead of color on your Xtralis DVR, there are a couple of potential causes. First, the images may have been recorded in black and white. To resolve this, change the CamDisc HNVR configuration using CamControl LITE software. Second, the PC graphics card may be configured for only 256 colors. In this case, set the PC graphics card to display more than 256 colors.
T
Thomas ThomasAug 13, 2025
What to do if frame storage device is full on Xtralis DVR?
- B
  bobby05Aug 13, 2025
  If the frame storage device on your Xtralis DVR is full and the number of images doesn't match the hard drive size, it might be because the frame storage device was switched off during the initialisation process. To solve this: 1. Reinitialise the hard disk. 2. Inspect the archive settings in the image archiving device to ensure the desired recording type has been configured and that the camera tracks have been set correctly.
T
tylerreedAug 18, 2025
Why do pixel errors appear on my Xtralis DVR images?
- J
  Jo DuncanAug 18, 2025
  Pixel errors appearing as colored dots on your Xtralis DVR images can be due to a faulty or incorrect graphics driver, or the CamDisc HNVR device itself might be faulty. First, try setting the graphics card to a different color mode (16 bit, 24 bit, 32 bit, True Color) to see if the dots disappear. If not, use a different or new graphics driver. You might also try using a different graphics card. If the problem persists, contact your retailer to have your CamDisc HNVR device inspected.
N
nhesterAug 23, 2025
How to fix 'Hard disk error' on Xtralis HeiTel CamDisc HNVR DVR?
- K
  Kristina JimenezAug 23, 2025
  If you receive a 'Hard disk error' message on your Xtralis DVR, it means the removable hard disk is not locked in the frame. To resolve this, simply lock the removable hard disk into the frame.
E
Eileen SmithAug 27, 2025
What does '???/0' mean on my Xtralis DVR image?
- M
  Michael HumphreyAug 27, 2025
  If the frame storage device cannot be accessed online and you see the message ???/0 under the image on your Xtralis DVR, it indicates that no frames have been archived. To fix this, record some pictures before attempting to access the archive and check the archive settings.