Troubleshooting
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sent.
Then the following line describes each network device in the path traffic between the IP phone
and the target.
A traceroute can end with one of several error indications indicating why the traceroute cannot
proceed. The following table shows the possible error messages:
Press the Back soft key to back to the preview screen.
Log Issues
How to export PCAP trace?
We may need you to provide a PCAP trace to help analyze your problem.
To export a PCAP trace via web user interface:
1. Click on Settings->Configuration.
2. Click Start to begin capturing signal traffic.
3. Recreate the error to be documented in the trace.
4. Click Stop to stop the capture.
5. Click Export to open file download window, and then save the file to your local system.
How to export local log?
We may need you to provide a system log or boot log to help analyze your problem.
To export the system log to a local PC via web user interface:
1. Click on Settings->Configuration.
2. Select Enabled from the pull-down list of Enable Local Logging field.
3. Select 6 from the pull-down list of Local Log Level.
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