Yealink CP925 User Guide
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Diagnosing the Network
When network problems occur on your phone, you can use the "ping" or "trace route" method to troubleshoot net-
work connectivity problems.
Procedure
1. Go to More > Features > Diagnostics > Network.
2.
Do one of the following:
l
Select Ping, then enter the desired IP address or URL in the Ping IP or URL field.
l
Select Trace Route, then enter the desired IP address or URL in the Trace Route IP or URL field.
3. Select Start.
The screen displays the network status information.
Rebooting Your Phone
The improper operation may cause malfunction. If the malfunction occurs, your system administrator may ask you to
reboot your phone.
Procedure
1. Go to More > Basic > Reboot > Reboot.
The phone prompts you to reboot the phone or not.
2. Select OK.
Resetting to Factory Settings
When some issues occur on your phone and you have tried all troubleshooting suggestions but still do not solve
the problem, you can reset your phone to factory configurations.
This operation will delete all your personal configuration settings, and reset all settings to the factory defaults.
Check with your system administrator if the personalized settings are kept before resetting your phone to factory set-
tings.
Procedure
1. Go to More > Advanced (default password: admin) > Reset Config.
2. Select Reset to Factory Settings.
The phone prompts you to reset the setting or not.
3. Select OK.
The phone begins resetting.
After reset, the screen prompts “Welcome Initializing…Please wait”.
The phone will be reset successfully after startup.
Note: Reset of your phone may take a few minutes. Do not power off until the phone has started up successfully.
Updating the Phone Configuration
Your system administrator may ask you to update the configuration for your phone to apply any changes to system
settings, which you can do without restarting it.
Procedure
1. Go to More > Basic > Update Configuration > Auto Provision.
2. Select OK.
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