Troubleshooting
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3. Enter the desired time in the Play Hold Tone Delay field.
4. Click Confirm to accept the change.
How to export PCAP trace?
We may need you to provide a PCAP trace to help analyze your problem.
To export a PCAP trace via web user interface:
1. Click on Settings->Configuration.
2. Click Start to begin capturing signal traffic.
3. Recreate the error to be documented in the trace.
4. Click Stop to stop the capture.
5. Click Export to open file download window, and then save the file to your local system.
How to export/import the phone configurations?
We may need you to export the phone configurations to help analyze problem. In some
instances, you may need to import configurations to your phone.
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