YOKOGAWA SC72 - Page 4

IM 12D03D02-01E
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Preface
n Warranty and Service
Yokogawa products and parts are guaranteed to be free from defects in workmanship
and materials under normal use and service for a period of (typically) 12 months from
the date of shipment from the manufacturer.
Individual sales units may o󰀨er di󰀨erent warranty periods, so the original purchase
order should be consulted for the conditions of sale. Damage caused by normal
wear and tear, inadequate maintenance, corrosion, or due to chemical processes, is
excluded from this warranty coverage. In addition, performance deterioration of the
sensor caused by the operating environment mentioned above is not considered to
be a defect. Yokogawa cannot carry out repairs in such a case so please replace the
sensor.
In the event of a warranty claim, any items that are considered to be defective should
be sent (freight paid) for repair or replacement (at Yokogawa discretion) to the service
department of the relevant sales unit. The following information must be included in a
letter accompanying the returned items:
Model code and serial number
Copy of original purchase order showing the date
Length of time used, and the measuring environment
Fault symptoms, and circumstances of failure
Statement whether service under warranty or out-of-warranty service is requested
Complete shipping and billing instructions for return of goods, plus the name and
phone number of a contact person who can be reached for further information
Goods that have been in contact with process uids must be decontaminated /
disinfected before shipment, and a statement to this e󰀨ect should be included. Safety
data sheets for all process components that the goods have exposed to should also
be included.