FAQ:
1. Why does the appliance produce a high-pitched noise? The units may be
too close to each other.
Make sure the parent unit and the baby unit are at least 3.5 feet/ 1 meter away
from each other. The volume of the parent unit may be set too high. Decrease the
volume of the parent unit.
2. Why don't I hear a sound/Why can't I hear my baby cry?
(1) The volume of the parent unit may be set too low or may be switched off.
Increase the volume of the parent unit.
(2) The microphone sensitivity level of the baby unit may be set too low. Set the
microphone sensitivity level to a higher level in the menu of the parent unit.
(3) The baby unit and parent unit may be out of range of each other. Reduce the
distance between the units.
3. Why does the charging time of the parent unit exceed 4 hours?
The parent unit may be switched on during charging. Switch off the parent unit
during charging.
4. The specified operating range of the baby monitor is 1000 feet/300 meters.
Why does my baby monitor manage a much smaller distance than that?
The specified range is only valid outdoors in open air. Inside your house, the
operating range is limited by the number and type of walls and/or ceilings in
between. Inside the house, the operating range is up to 150 feet/50 meters.
5. Why is the connection lost every now and then? Why are there sound
interruptions?
(1) The baby unit and the parent unit are probably close to the outer limits of the
operating range. Try a different location or decrease the distance between the
units. Please note that it takes about 30 seconds each time before a connection
between the units is established.
(2) You may have placed the parent unit next to a transmitter or other appliance,
such as other wireless telephone or 2.4GHz baby monitor.
Move the parent unit away from the other appliances until the connection is
re-established.
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