Please make sure that the front panel of your
NVR is not obstructed by any objects. Place
your NVR in an open area and point your
remote at the NVR during use.
5.2 Warranty
Please visit http://www.zmodo.com/rma for complete information.
General Guidelines
To qualify for a Return Merchandise Authorization (RMA) for either a refund or repair of Zmodo products, all
items require an RMA number prior to being returned. Products must be 100% complete, in the same
condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials,
manuals, CDs, and other accessories and documentation must be included. Kits and other items assembled
after purchase must be unassembled and returned in the manufacturer's original packaging. All returns will
be inspected and products found to be non-conforming will be rejected or subject to a 15% restocking fee at
Zmodo's sole discretion.
Non-qualified and non-conforming returns are not included in Zmodo RMA policy and, if returned, will be
rejected or subject to a restocking fee of up to 15% at Zmodo's sole discretion. If the non-qualified or non-
conforming package is rejected, the party who returned the item(s) will be billed for return shipping cost of
the item(s).
Receiving Procedure
All returned products will be thoroughly inspected and a determination will be made if eligibility and
conforming requirements are met. To avoid any delay or denial of processing your return please verify the
product you are returning meets the guidelines below and qualifies for return. If a non-conforming product is
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