accepted for return Zmodo reserves the right to charge a restocking fee up to 15% at Zmodo's sole
discretion. Return processing may take up to 5 business days from the time your product is received.
Inspection Criteria
Products must be in the original manufacturers packaging, and shipped securely.
Products must be complete with any standard certification labels originally placed and not tampered with.
This includes , but is not limited to UL listing, capacity, brand name, UPC code.
Products must be free of any permanent alterations including, but not limited to paint, altered connection
inputs, severed wires or cables, or indication of removed screws/fasteners or seals.
Products must be free from damage of any type, including, but not limited to dents, scratches, cracks,
abuse, defacement or damage resulting from power surges.
Products labeled with a security seal, must have the seal intact and not tampered with.
Cross shipment
In the event that a replacement product is needed immediately, a cross-shipment option is available if the
original purchase date is within 6 months of the cross-shipment request.
Customers located in Canada are responsible for the shipping charges to send the replacement
items to them.
Requesting this option implies that the customer has the defective part and will ship it back to Zmodo within
25 calendar days of the ship date of the replacement product. The customer will be asked to secure the
return by providing a credit card number. There will be a 25-day cross-authorization placed on the card
equal to the list price of the item being shipped. When the cross-authorization is placed on the credit card,
the customer will see an approximate 48-hour hold for the amount equal to the list price if the item(s) being
exchanged. After the initial 48-hour hold expires, the customer should see no charge placed on the credit
card unless the RMA items are not returned to Zmodo within 25 calendar days. Should 25 days pass and the
original product is not yet received by Zmodo, we will charge the full amount that was authorized on the
credit card.Subject to availability, Zmodo will ship product on the same day the RMA is generated.
Missing Parts Procedure
In the event that your order arrived incomplete, and the tracking indicates that your order was shipped from
the Zmodo warehouse in central Illinois; Zmodo may require image confirmation at our discretion before
replacements for any missing parts are shipped out.
If your order included a DVR with a Hard Disk Drive included, and a Hard Disk Drive was not installed in the
DVR that you received, Zmodo may ask for image confirmation before exchanging the DVR you’ve received
with a DVR that has a Hard Disk Drive installed.
If your order was not delivered or if your order arrived damaged, please contact Zmodo customer support so
that we can file a claim with the carrier service we used to ship your order. In the event that your order
arrived damaged or incomplete due to external damage, please keep all interior and exterior packaging as
this is needed when we file the shipping claim.
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