Missing Parts Procedure for International Customers
In the event that an order is shipped to an international location and that order is either incomplete or
including any incorrect items in lieu of correct items, the customer will be responsible for arranging that the
correct item(s) be shipped to the international location. It is the customer’s responsibility to ship the incorrect
item(s) to the Zmodo location that is detailed in the RMA information. Zmodo will reimburse the customer for
all international return shipping costs pending the acquisition of their shipping receipt indicating the exact
cost to ship the defective item(s) internationally.
Return Shipping
For your protection, we recommend that you insure your return and use a traceable carrier that can provide
you with delivery confirmation. Zmodo shall not be responsible for items returned that are lost or damaged in
transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and
are non-refundable. At our discretion, Zmodo may reimburse shipping charges related to the return or
exchange of defective products inside the U.S. only.
Return Shipping for International RMAs for Repair
In the event that item(s) become defective within the one year manufacturer’s warranty and the item(s) are
located outside of the United States, it is the customer’s responsibility to ship the defective item(s) to the
Zmodo location that is detailed in the RMA information. Zmodo will only ship RMA returns to the USA and
Canada. At our discretion, we may reimburse the customer for international shipping costs in the form of
store credit.
If the returned item(s) are tested and found to be non-defective by the certified Zmodo RMA technicians, the
customer will not be reimbursed but international return shipping costs. The customer will be responsible for
arranging shipment of the returned non-defective items from the US to their international location.
If the returned item(s) are tested and found to be defective by the certified Zmodo RMA technicians, the
customer will be reimbursed for all costs of return international shipping in the form of store credit. The
customer will be responsible for arranging shipment of the returned defective item(s) from the US to the
customer’s international location.
In the event that we decide to issue store credit to a customer to reimburse for the cost of return international
shipping, the customer must provide a copy of their shipping receipt indicating the exact cost to ship the
defective item(s) internationally.
Under no circumstances is Zmodo able to reimburse any Customs and/or Duty tax fees that are enacted by
the shipping carrier.
Refund Policy for Zmodo Purchases
Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the terms
agreement, Zmodo will accept qualified and conforming products for refund within 30 days of the original
purchase date.
Refund Policy for Retail Purchases
In order to return any number of Zmodo items for refund, please contact the sales venue where these
item(s) were originally purchased from and request to send your product(s) back for a refund. Most vendors
who offer Zmodo products will offer a 30 day refund option, however this is subject to the specific policy of
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