the sales vendor that the product(s) were purchased from. Please refer to the return policy of the original
store or vendor that you purchased your Zmodo products from for specific return policy information.
Upgrade or Exchange Procedure
If the item(s) that you have purchased do not function to your satisfaction or do not apply to your installation
application, please contact the sales venue in which the item was originally purchased from and request a
refund for any item(s) that you wish to return. Zmodo is unable to exchange any item for an item of a
different type unless the following circumstance applies:
1. An item is returned to Zmodo for repair under the manufacturer’s one year warranty period and that same
item was found to be defective and un-repairable by certified Zmodo RMA technicians.
2. That same item is out of stock at the time that it was returned to Zmodo and tested by certified RMA
technicians.
Should the described circumstance directly apply, Zmodo will offer at its sole discretion, either a variety of
options for an item substitution, an item upgrade, a refund for the list price of the irreplaceable item, or store
credit for the list price of the irreplaceable item.
Limitations of Warranty
This warranty does not include non-Zmodo installed components. This limited warranty does not cover any
damage to the product that results from abnormal mechanical or environmental conditions, abuse, accident,
improper installation, misuse, insufficient or excessive electrical supply, natural disaster, or any unauthorized
disassembly, repair, or modification. This limited warranty also does not apply to any product on which the
original product label and or UPC information has been altered, obliterated or removed, has not been
handled or packaged correctly, has been sold as second-hand, or has been resold contrary to US export
regulations.
This limited warranty covers only replacements for defective Zmodo products, as described above. Zmodo
does not cover under warranty and is not liable for any loss of data or any costs associated with diagnosing
the source of system problems or installing, removing or servicing Zmodo products. This warranty excludes
3rd party software, connected equipment or stored data. In the event of a claim, Zmodo's sole obligation
shall be to replace our product with its equivalent or the best possible substitute.
Under no circumstances shall Zmodo be liable in any way to the user for damages, including any lost profits,
lost savings or other incidental or consequential damages arising out of the use of, or inability to use the
Zmodo products. Zmodo reserves the right to revise or update its products, software, or documentation in
keeping with technological advances without obligation to notify any individual or entity.
Technical Support and firmware upgrades for Zmodo products are restricted to the country/region of
purchase. Please refer to www.zmodo.com/Contact/ in order to contact us to clarify any concerns with the
warranty.
5.3 Zmodo Support
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