Dialer Installation & User’s Guide 9
Frequently Asked Questions
Q: When I dial, why do the dialed digits sometimes sound
soft?
A: When the tones are soft, the dialer is storing dialed digits
while preventing them from being heard by the central
telephone office. If the tones were loud, the central phone
office would hear them and get confused.
Q: Why isn't the dialer routing my calls?
A: There are a number of possible reasons:
1.)
The dialer didn't get its initial download. Did you
notify the phone service provider that the dialer is
installed?
2.)
The dialer only routes appropriate calls.
3.)
The dialer is not powered up. Check that the dialer's
light flashes when your phones are all on-hook.
4.)
The dialer isn't plugged into an appropriate phone
jack, or the wrong cord is being used. Please check
that the dialer is installed properly.
5.)
The dialer needs to dial longer or louder tones. Please
see below.
6.)
Your long distance service provider may be
experiencing difficulties. Please try again later. If you
need to make a call right away, you can dial * 0
followed by the number you want to reach. This call
will be routed through your pre-subscribed long
distance carrier.
7.)
The dialer may be defective
Q: When should I consider having the dialer generate longer
or louder tones?
A: If you hear the dialer dialing tones at the right time and
those tones don't get you to the person you called, you
may need to make the tones longer or louder. To control
the tone volume, go off-hook and then dial
#*31##
if you want louder tones
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