Dialer Installation & User’s Guide 11
not route certain calls including calls that it thinks are
local, calls prefixed by *69 or *82, and calls completed by
a directory assistance operator. Please note that your
service provider can program the dialer to recognize and
route calls prefixed with *69 & *82, if this is important.
Q: What do I do if the dialer has problems when I place calls
using a modem or fax machine?
A: Please see the
Special Situations
section of this manual.
Q: I have two phone lines wired into one jack. How do I
attach the dialer to the second line?
A: A two-line jack is called an RJ-14 jack. You can purchase
a line splitter that will provide two single-line jacks from
one two-line jack. With this splitter you will be able to
connect the dialer to either phone line.
Q: How do I connect the dialer when all of the phone jacks in
my house are for wall-mounted phones?
A: You may purchase and install a wall plate adapter that
provides a jack for the dialer. Another option is to connect
a modular jack to the phone line and plug the dialer into
that jack.
Q: Does the dialer work with rotary or pulse phones?
A: No, the dialer only works with tone phones connected to
central telephone offices set up to accept standard tones
called DTMF tones.
Q: What happens if I dial and my call does not go through?
A: You must complete your dialing within about 15 seconds
of going off-hook for the dialer to properly process your
number. If you think you have taken longer than this,
please hang up and then try the call again.
Q: How do I get help with my dialer?
A Call your telephone service provider.
Q: Why don't people I call see my caller ID when I call with
my dialer?
A: Many alternate long distance services do not forward
caller ID. If the person you are calling won't accept your
call without caller ID, you can dial * 0 before the number
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