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For Assistance
The following topics address areas of support for your phone,
including troubleshooting, account information, warranty
information, and customer service contact information.
Troubleshooting
Check the questions and answers below for troubleshooting
solutions for common phone issues.
Check Here First
Problem:
Phone freezes/operation is unstable.
Solution:
Turn the phone on again. If you are unable
to turn the phone off, remove and replace the Battery,
and then turn the phone on again. Data that was being
edited is erased after your phone is powered on again.
Problem:
Operation is unstable after a new application was
installed.
Solution:
The newly installed application may be the
cause. Uninstall the application in Safe mode. See
Uninstall an App
. To turn the phone on in Safe mode:
• Press and hold the
Power/Lock
key > touch and
hold
Power off
, read the disclaimer for safe mode,
and then touch
OK
.
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