Warranty Claims
Should your Product fail within the DOA/ELF Period or the
Warranty Period you will need to contact ACN’s Customer Service
Team on 1300 881 778 to describe the defect. ACN will then
issue you with a prepaid return courier satchel for you to return
the device for testing purposes. ACN will not be liable for any
expenses you incur in relation to any DOA/ELF or Warranty claim.
Please note that some of your personal settings, content and
other information and stored data may be lost when the Product
is repaired or replaced. Due to applicable law, other regulation or
technical restrictions, ACN will not make a back-up copy of your
information.
ACN does not take responsibility for any lost information of any
kind and will not reimburse you for such loss. You should always
make back-up copies of all the information stored on the Product
before handing it in for repair or replacement.
You will need to comply with any other return procedures
stipulated by ACN as published or explained at the time of the
claim. If a defect exists and a valid claim under the Warranty is
received by ACN after the rst 15 days following the expiry of
the Warranty Period, ACN is entitled to charge for any reasonable
shipping and handling costs made in connection with the repair
or replacement of the Product.
ACN respects your rights as a consumer. Our goods come with
guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for
a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure. Nothing
contained in this Warranty shall be read or applied so as to exclude, restrict
or modify the application of applicable provisions of Australian Consumer
Law, including Consumer entitlements described in the Competition and
Consumer Act (as amended), or any relevant State or Territory statute which
by law cannot be excluded, restricted or modied.
To the extent that any such statute permits ACN to limit our liabilities to
compensate or indemnify you or any other person for breach of an implied
guarantee, condition or warranty, our respective liabilities for such breach
shall be limited to, at our option: (a) the replacement of the Product or the
supply of an equivalent Product or payment of the cost of replacing the
Product or acquiring an equivalent Product; or (b) the repair of the Product
or payment of the cost of having the Product repaired.
Standard Form of Agreement
Important Customer Information: Your Rights and Obligations.
For the complete terms and conditions which apply to the supply of the
Product and ACN services, and which set out your rights and obligations,
please refer to ACN’s Standard Form of Agreement (SFOA), available on our
website: www.acnpacic.com
Further Information
For the latest rate plans, products and services visit:
www.acnpacic.com
For further information about pricing, other services available from ACN,
the ACN Opportunity or becoming an ACN Independent Business Owner
(IBO), please visit www.acnpacic.com
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