5 After sales
For software update, please directly head over to the ZWO website [Main page ‒ Support -
Software].
For maintenance and other service, please contact us at:
https://support.astronomy-imaging-camera.com/
Submit your problems on this page. Our customer service will help!
Email: info@zwoptical.com
Phone: 0086-0512-65923102
1. For the normal repair or replacement of the Products during the Warranty Period, the User
will bear the return cost. When returning the Products, Users shall specify the actual reasons
for the damage to the Products, and shall provide the corresponding valid certificates, such as
pictures or videos, etc.
For the Products that need to be replaced after being confirmed by ZWO in writing, the User
shall return the Products with the complete package, together with all accessories, manuals,
etc., to the address designated by ZWO.
By sending back the product to ZWO, the User agrees to pay out-of-warranty fees that may
arise during the repair process of the product. ZWO will send back the product after charging.
2. If a User encounters any problem during the use of ZWO Products, you may at any time
contact ZWO for technical support via ZWO Support.
For the Products that need to be returned for after-sales service, ZWO will provide the
corresponding RMA code for reference.
ZWO will not accept any products having no RMA code that have been returned privately
without ZWO written confirmation.
3. If a User purchases the ZWO Products from a ZWO agent, the User may contact the ZWO
agent directly for the relevant after-sales service.
6 Warranty
1. ZWO will provide a 2-year free warranty service (Warranty Period) for ZWO products
purchased by Users from ZWO (“Products”) in accordance with this Policy, commencing on
the day following receipt of the Products by Users. For AM5 users, commencing on the day of
device activation.
2. If a User encounters the following Dead on Arrival (DOA) and contacts ZWO within the
corresponding time limit to issue the Product purchase invoice and relevant evidence, ZWO will
provide door-to-door pick-up service and, as appropriate, after-sale replacement (or partial
replacement), repair or return (or partial return) service for the following Products:
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