Verify: indicates whether the issue is resolved or not.
FINISH: is achieved when symptom related to this feature has either
been resolved, or never encountered in the first place. Reaching
this process will usually inform you to proceed to the next
troubleshooting guide/agenda.
Reconfigure: refers to the common possible misconfigurations that
may cause the observable symptoms.
OTHERS: this is achieved when symptom is caused by software
malfunction or inter-operability issues between other devices. You
will ultimately end-up in this section when all possible
reconfigurations fails to pass the Verify stage. The OTHERS section
will be occasionally updated as CSO continues to find new and
unique problems.
If you end-up in the OTHERS section but cannot proceed further,
then kindly consult with Zyxel’s CSO.
Example:
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