LTE3302-M432 & LTE3312-M432 User’s Guide
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CHAPTER 24
Troubleshooting
24.1 Overview
This chapter offers some suggestions to solve problems you might encounter. The potential problems are
divided into the following categories.
• Power, Hardware Connections, and LEDs
• LTE Device Access and Login
• Internet Access
• WiFi Connections
24.2 Power, Hardware Connections, and LEDs
The LTE Device does not turn on. None of the LEDs turn on.
1 Make sure you are using the power adaptor or cord included with the LTE Device.
2 Make sure the power adaptor or cord is connected to the LTE Device and plugged in to an appropriate
power source. Make sure the power source is turned on.
3 Disconnect and re-connect the power adaptor or cord to the LTE Device.
4 If the problem continues, contact the vendor.
One of the LEDs does not behave as expected.
1 Make sure you understand the normal behavior of the LED. See Section 1.3.2 on page 16.
2 Check the hardware connections. See the Quick Start Guide.
3 Inspect your cables for damage. Contact the vendor to replace any damaged cables.
4 Disconnect and re-connect the power adaptor to the LTE Device.
5 If the problem continues, contact the vendor.
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