Chapter 24 Troubleshooting
NBG4604 User’s Guide
204
2 This can happen when you fail to log out properly from your last session. Try
logging in again after 5 minutes.
3 Disconnect and re-connect the power adaptor or cord to the NBG4604.
4 If this does not work, you have to reset the device to its factory defaults. See
Section 24.4 on page 205.
24.3 Internet Access
I cannot access the Internet.
1 Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide.
2 Make sure you entered your ISP account information correctly in the wizard. These
fields are case-sensitive, so make sure [Caps Lock] is not on.
3 If you are trying to access the Internet wirelessly, make sure the wireless settings
in the wireless client are the same as the settings in the AP.
• Go to Network > Wireless LAN > General > WDS and check if the NBG4604 is
set to bridge mode. Select Disable and try to connect to the Internet again.
4 Disconnect all the cables from your device, and follow the directions in the Quick
Start Guide again.
5 Go to Maintenance > Sys OP Mode > General. Check your System Operation Mode
setting.
• Select Router if your device routes traffic between a local network and
another network such as the Internet.
• Select Access Point if your device bridges traffic between clients on the
same network.
6 If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the
NBG4604), but my Internet connection is not available anymore.
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