the Ethernet device or network cable.
Figure 52 Tera Term > NXC > Router > ping <AP-IP>
Check switch, router or firewall whether blocks the traffic or CAPWAP
port 5246.
Trace route:
Use trace route to find the packets are dropped out on where.
Figure 53 Tera Term > AP > Router > traceroute <AC-IP>
Use Wireshark capture CAPWAP packets between controller and managed
AP to check the status of network traffic.
6 Information collection and report the issue to the HQ.
Capture the related logs file from controller and managed AP.
Collect log files of controller by GUI:
Capture the entire category to provide RD completed information.
Figure 54 MAINTENANCE > Diagnostics > Diagnostics > Collect on Controller
> Collect Now.
Note: Capture the logs need to spend some time, please kindly wait.
Collect log files of managed AP by controller GUI
Select the managed AP to the Collected APs.
Figure 55 MAINTENANCE > Diagnostics > Diagnostics > Collect on AP >
Collect Now.
To Next Page
Loading...
