ZyXEL Communications PMG5318-B20A - GPON Device Access and Login

Chapter 20 Troubleshooting
PMG5318-B20A User’s Guide
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4 Turn the GPON Device off and on.
5 If the problem continues, contact the vendor.
20.3 GPON Device Access and Login
I forgot the IP address for the GPON Device.
1 The default IP address is 192.168.1.1.
2 If you changed the IP address and have forgotten it, reset the GPON Device to its factory defaults.
See Section 1.6 on page 12.
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1.
• If you changed the IP address, use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the GPON Device.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See Section
1.5 on page 11.
3 Make sure your Internet browser does not block pop-up windows and has Javascript and Java
enabled.
4 Reset the device to its factory defaults, and try to access the GPON Device with the default IP
address. See Section 1.6 on page 12.
5 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
I can see the Login screen, but I cannot log in to the GPON Device.
1 Make sure you have entered the user name and password correctly. The default user name is
admin. These fields are case-sensitive, so make sure [Caps Lock] is not on.
2 You cannot log in to the web configurator while someone is using Telnet to access the GPON Device.
Log out of the GPON Device in the other session, or ask the person who is logged in to log out.