Chapter 20 Troubleshooting
PMG5318-B20A User’s Guide
153
3 Turn the GPON Device off and on.
4 If this does not work, you have to reset the device to its factory defaults. See Section 20.2 on page
151.
20.4 Internet Access
I cannot access the Internet.
1 Check the hardware connections, and make sure the LEDs are behaving as expected.
The PON LED turns red if the optical transceiver has malfunctioned or the fiber cable is not
connected or is broken or damaged enough to break the PON connection.
The PON LED turns orange if the GPON Device’s PON port is physically connected but not
registered. If the service provider gave you an SLID to use, make sure you entered the SLID
correctly (see Section 16.4 on page 140). It is case-sensitive, so make sure [Caps Lock] is not on.
See Section 1.5 on page 11 for details about the other LEDs.
2 Make sure you entered the ISP account information correctly in the wizard. These fields are case-
sensitive, so make sure [Caps Lock] is not on.
3 Disconnect all the cables from your device, and follow the directions in Section 1.5 on page 11
again.
4 If the problem continues, contact the ISP.
I cannot access the Internet anymore. I had access to the Internet (with the GPON Device),
but my Internet connection is not available anymore.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. The PON LED
turns red if the optical transceiver has malfunctioned or the fiber cable is not connected or is broken
or damaged enough to break the PON connection. See Section 1.5 on page 11 for details about the
other LEDs.
2 Turn the GPON Device off and on.
3 If the problem continues, contact the ISP.
The Internet connection is slow or intermittent.
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