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Katie GallagherJul 31, 2025
Why is there a 'Video Loss' message on my 3r-global EYEON 04?
- TTina PetersonJul 31, 2025
If you are seeing a 'Video Loss' message on your 3r-global DVR, ensure that the DVR and the camera are properly connected.
Why is there a 'Video Loss' message on my 3r-global EYEON 04?
If you are seeing a 'Video Loss' message on your 3r-global DVR, ensure that the DVR and the camera are properly connected.
What to do if there is no image on my 3r-global EYEON 04 monitor?
If there is no image on the monitor connected to your 3r-global DVR, the cause may be that the DVR is not connected to the power supply cable or the DVR and monitor are not turned on. To solve this, connect the DVR cable and turn on the power to both the DVR and the monitor.
How to fix a 3r-global EYEON 04 DVR that can't turn on?
If your 3r-global DVR won't turn on, make sure to connect the power cable and then turn the power on.
What to do if I can't search with the Client Program on my 3r-global EYEON 04 DVR?
If you can't search with the Client Program on your 3r-global DVR, it might be because another user is currently using it. You cannot search if another user is remotely searching the DVR with the same IP address. Try again after the other user finishes.
Why are there differences between the live screen and the actual condition during remote monitoring of my 3r-global DVR?
The live images are buffered, so there might be changes with the actual condition. This buffering can cause a delay of approximately 1 to 2 seconds on your 3r-global DVR.
What to do if only the INFO OSD is on the monitor and there is no image from my 3r-global EYEON 04?
If only the INFO OSD is displayed on the monitor and there is no image from your 3r-global DVR, connect the cables of the DVR and monitor.
Lists items included in the product packaging.
Details technical specifications of the DVR models.
Highlights key features and benefits of the DVR.
Identifies and explains the components of the DVR front panel.
Provides important warnings and safety precautions for installation.
Guides the user through the physical installation process, including connections.
Outlines the four main operating modes of the DVR.
Explains Live View features, controls, and popup menu.
Details the different methods for searching recorded video data.
Guides users through configuring display, recording, device, network, and system settings.
Provides instructions for updating the DVR firmware via network or USB.
Guides through managing DVR server settings within the app.
Shows how to view live camera feeds using the app.
Explains how to view multiple channels and change division modes.
Details how to save snapshots from the live view.
Guides control of PTZ cameras via the app.
Explains digital zoom functionality using touch gestures.
Explains how to search recorded files within the app.
Guides through managing DVR server settings within the app.
Shows how to view live camera feeds using the app.
Explains how to view multiple channels and change division modes.
Details how to save snapshots from the live view.
Guides control of PTZ cameras via the app.
Explains digital zoom functionality using touch gestures.
Explains how to search recorded files within the app.
General